HR Specialist - Employee Relations & Case Management (US Shift)

Gratitude Inc

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13 hours ago

HR Specialist - Employee Relations & Case Management (US Shift)

5-8 Year(s)

Mumbai

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Job Description

Key Skills

Communication Conflict Resolution Critical Thinking Decision making HR Policies Stakeholder Management Talent Management Employee Relations

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HR Specialist – Employee Relations & Case Management (US Shift)

Role/Skill: Talent Consultation Analyst
Location: Mumbai
Experience: 5–8 Years
Shift: US Shift

Job Summary

We are seeking an experienced HR Specialist / HRO Analyst to manage employee relations and HR disciplinary cases in a US HR environment. The role will have end-to-end ownership of employee relations cases, including attendance issues, call avoidance, job abandonment, unauthorized settlement, and other disciplinary matters.

The candidate will provide policy guidance to managers and employees, ensure accurate case documentation, support fair and consistent resolution, and maintain compliance with company policies and applicable US employment regulations.

Key Responsibilities

Case Management & Process Ownership

Manage the complete lifecycle of HR disciplinary and employee relations cases from initiation through resolution.
Handle cases related to attendance, call avoidance, job abandonment, unauthorized settlement, and other disciplinary matters.
Ensure cases are managed consistently with HR policies, processes, and legal requirements.
Manage multiple cases simultaneously while meeting quality and turnaround-time expectations.

Policy Guidance & Support

Provide guidance to managers on HR policies and disciplinary procedures.
Interpret and apply HR policies consistently and fairly.
Support the development and updating of policies related to employee relations and disciplinary actions.
Ensure processes remain aligned with applicable US employment practices.

Communication & Documentation

Maintain accurate and detailed documentation for all employee relations cases.
Communicate professionally with managers, employees, and HR stakeholders.
Prepare reports and presentations on case trends, outcomes, and recommendations.
Handle client and employee calls as required.

Employee Support

Demonstrate empathy, active listening, and strong probing skills when handling employee concerns.
Explain HR processes and disciplinary procedures clearly to employees.
Maintain objectivity and professionalism while handling sensitive employee matters.

Critical Thinking & Decision Making

Analyze complex employee relations cases and determine appropriate actions.
Apply sound judgment based on HR policies, previous cases, and applicable legal guidelines.
Work independently and resolve cases within defined timelines.

Collaboration & Continuous Improvement

Collaborate with HR teams, managers, and other business stakeholders.
Identify opportunities to improve HR case management processes.
Participate in continuous improvement initiatives related to HR processes and tools.

Required Qualifications

Bachelor’s degree in Human Resources, Sociology, Psychology, or a related field.
Postgraduate qualification in HR or a related discipline is desirable.
5–8 years of relevant HR experience, preferably in Employee Relations, HR Case Management, or HRO.
Experience handling complex disciplinary cases from initiation to closure.
Experience supporting a US HR environment is preferred.
Familiarity with US employment laws and HR best practices.

Required Skills

Employee Relations
HR Case Management
Disciplinary Case Management
HR Policy Interpretation
US HR / US Labor Laws
Employee Support
Talent Consultation
Critical Thinking
Decision Making
Problem Solving
Empathy & Emotional Intelligence
Active Listening & Probing
Documentation
Stakeholder Management
Verbal & Written Communication
Call Handling

Key Competencies

Empathy & Emotional Intelligence: Ability to understand employee concerns while maintaining objectivity.
Problem-Solving: Ability to analyze complex HR issues and identify effective solutions.
Decision-Making: Strong judgment when handling sensitive employee relations cases.
Attention to Detail: Accurate case documentation and process compliance.
Communication: Clear and professional written and verbal communication.
Call Handling: Ability to make and receive calls with clients, managers, and employees.

Work Environment

Primarily office-based, with potential for remote work depending on organizational policies.

Important Note

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.

Role

Employee Relations

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Human Resources

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