International Collections Executive – Voice Process

Gratitude Inc

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2 days ago

International Collections Executive – Voice Process

1-3 Year(s)

Gurugram

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Job Description

Key Skills

Accounts Management Business to Business (B2B) Microsoft Excel International voice Process Prior International voice experience – B2B/B2C Collections.

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Location: Gurugram/Gurgaon

Work Mode: 100% Work from Office
Shift: Night shifts applicable by default
Joining Requirement: Immediate joiners preferred

Job Summary

TCS is hiring experienced professionals for its International Collections Voice Process in Gurugram. Candidates must have prior international voice experience in B2B or B2C collections.

The role involves following up with customers regarding overdue invoices, resolving payment and account-related queries, managing disputes, coordinating with internal departments and preparing basic reports using Microsoft Excel.

Key Responsibilities

Call international customers to follow up on overdue invoice payments.
Manage assigned collection buckets and payment inventories.
Handle payment and account-related queries from accounts payable teams.
Perform account-maintenance and payment-application activities.
Coordinate with billing, originations and other internal stakeholders.
Investigate payment disputes and work toward timely resolution.
Perform invoice reconciliation activities.
Handle pre-bills, credit rebills, invoice splitting, PO changes and account adjustments according to the assigned scope.
Prepare and maintain basic Excel reports and inventory analysis.
Complete daily operational activities within the required timelines.
Maintain accurate customer and payment records.
Follow all applicable process, quality and compliance requirements.

Eligibility Criteria

Prior international voice experience is mandatory.
Relevant experience in B2B or B2C collections is required.
Good spoken and written English communication skills.
Comfortable working from the Gurugram office.
Comfortable working night shifts by default.
Immediate or early joining availability is preferred.

Required Skills

International B2B/B2C collections
International voice process
Accounts receivable and payment follow-up
Invoice reconciliation
Dispute management
Customer and account-query handling
Basic Microsoft Excel
Stakeholder coordination
Strong problem-solving skills
Attention to detail

Preferred Candidate Profile

Candidates with experience in international collections, accounts receivable, invoice management, payment application or dispute resolution within a BPO/BPS environment will be preferred.

Candidates without international voice or collections experience may not be suitable for this position.

Role

Collection Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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