International Customer Service Representative

Gratitude Inc

1361 Views

19 hours ago

1-4 Year(s)

₹ 25 - ₹ 45 Thousand p.m

Mumbai, Navi Mumbai

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Job Description

Key Skills

Customer Relations Customer Service Customer Management Inbound BPO BPO Voice Process Customer oriented Customer service advisor BPO Skills New Customers BPO industry Customer Engagement BPO Hiring Customer Care BPO Call center International BPO BPO/ITES bpo customer support Customer Service Manager BPO call centre

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Hi, I am actively #hiring for a well known position!

Know who might be interested?

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Location: Mumbai

Salary: Maximum upto 6.5 LPA (Depends on your last drawn)

Candidates should have atleast 1 year of International BPO experience.

Role

Associate/Senior Associate -(NonTechnical)

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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