Team Leader - US Life Insurance Agency Management

Are you an experienced People Manager with expertise in US Life Insurance operations? We are looking for a dynamic Team Leader to join our team in Mumbai to drive operational excellence and lead a high-performing blended operations unit!

Job Overview

• Role/Skill: Team Leader – US Life Insurance Agency Management

• Location: Mumbai

• Band: BPO 3/4

• Salary Package: ₹9,000,000 – ₹1,100,000 PA (9 - 11 LPA)

• Shift: Rotational / 24x7 (Primarily US Night Shifts with rotational week-offs)

• Work Type: Blended (Voice, Chat, Email, and Back Office Functions)

Key Responsibilities

• People Leadership: Lead, monitor, and mentor a team of BPO agents; conduct regular internal performance reviews.

• Operations & Workload Management: Manage day-to-day workload distribution, manage team volume, and resolve escalations.

• Client Engagement: Interact effectively with US client stakeholders and handle cross-functional operations.

• Process Excellence: Drive continuous process improvement initiatives and project management tasks under tight deadlines.

• Hands-on Execution: Spend a few hours a week directly taking calls/chats to stay updated with current operational models and assist during peak volume.

Candidate Profile & Requirements

Must-Haves:

• Experience: 6 to 8 years overall in insurance contact centers/blended operations, with at least 2 years in a direct People Management (Team Lead) role.

• Domain Knowledge: >2 years of experience in US Life Insurance Agency Management / Servicing (highly preferred).

• Communication & Typing: Fluent verbal and written English skills + typing speed of 40–60 WPM.

• Flexibility: Open to working in a blended environment (Voice, Chat, Back Office) and flexible with 24x7 / US Night Shifts.

• Problem-Solving & Project Skills: Strong analytical ability with a track record of driving teams toward ambitious goals.

Important Eligibility Criteria​

Mandatory Documents: PAN Card and Date of Birth (DOB) are required upfront for profile creation in the system.