International Voice Customer Support Executive

Location: Hyderabad

Experience: Relevant International Voice Process Experience
Salary: Up to ₹7 LPA
Work Mode: Work From Office
Shift: Rotational Shifts, Including Night Shifts
Joining: Immediate Joiners Only

Job Overview

We are looking for dynamic and customer-focused International Customer Support Executives with excellent English communication skills and experience handling international voice processes. The candidate will interact with global customers, resolve product and service-related queries, provide technical assistance, and identify opportunities for cross-selling and upselling.

Key Responsibilities

• Handle inbound international customer calls and provide effective resolutions.

• Ensure maximum First Call Resolution (FCR) and customer satisfaction.

• Assist customers with subscription management, billing, refunds, cancellations, and account-related queries.

• Provide basic troubleshooting support for software installation, activation, login, and device compatibility.

• Identify customer requirements and recommend suitable upgrades, add-ons, and complementary products.

• Achieve cross-selling, upselling, quality, and productivity targets.

• Maintain accurate customer interaction records in CRM systems.

• Follow up on pending cases and ensure resolution within defined timelines.

• Handle escalations professionally while maintaining customer confidence.

Required Skills

• Mandatory international voice process experience.

• Excellent English communication skills (minimum B2 CEFR; C1 preferred).

• Strong customer handling and problem-solving abilities.

• Experience in cross-selling and upselling.

• Ability to troubleshoot customer issues and identify root causes.

• Strong active listening, empathy, and interpersonal skills.

• Graduation is mandatory.

• Immediate joiners only.

Additional Advantages

• Experience supporting SaaS or software products.

• Knowledge of Windows, macOS, iOS, and Android.

• Experience with subscription-based products and CRM tools.

Mandatory Requirements

• Hyderabad work location.

• Must be comfortable working rotational shifts, including night shifts.

• Salary expectation within ₹7 LPA.

• Immediate availability to join.

Apply now to become part of an international customer support team.