International Voice Customer Support Executive – Hyderabad

Location: Hyderabad

Experience: International Voice Process experience mandatory
Salary: Up to ₹7 LPA
Education: Graduation mandatory
Notice Period: Immediate joiners only
Shift: Rotational shifts, including night shifts (mandatory)
Job Overview

We are hiring International Voice Customer Support Executives to provide exceptional customer support to global customers for software and SaaS-based products. The role involves resolving customer queries, providing technical assistance, troubleshooting software-related issues, and identifying opportunities for cross-selling and upselling.

Key Responsibilities

• Handle inbound and outbound customer interactions through voice and chat channels.

• Resolve customer queries related to subscriptions, billing, payments, cancellations, refunds, and account management.

• Ensure First Call Resolution (FCR) while maintaining high customer satisfaction.

• Troubleshoot account access, login, password recovery, installation, activation, and device compatibility issues.

• Assist customers with software installation and usage across Windows, macOS, iOS, and Android platforms.

• Recommend suitable upgrades, add-ons, and subscription plans through effective cross-selling and upselling.

• Identify customer needs and provide appropriate product recommendations.

• Maintain accurate customer interaction records and follow up on pending cases within defined timelines.

• Identify root causes of technical issues through effective questioning and problem-solving.

• Handle escalations professionally and ensure timely resolution.

• Meet customer service, quality, productivity, and sales performance targets.

Mandatory Requirements

• Graduate candidates only.

• Prior experience in an International Voice Process is mandatory.

• Excellent English communication skills (B2 level or above).

• Strong customer handling, active listening, and problem-solving abilities.

• Experience in cross-selling and upselling within a customer service environment.

• Strong analytical and troubleshooting skills.

• Immediate joiners only.

• Must be willing to work rotational shifts, including night shifts.

• Must be willing to work from the Hyderabad location.

• Salary expectation should be within ₹7 LPA.

Good to Have

• Experience supporting SaaS or software-based products.

• Knowledge of Windows, macOS, iOS, and Android troubleshooting.

• Familiarity with CRM tools and ticket management systems.

• Experience handling subscription-based products and technical support queries.

Interested candidates who meet all mandatory requirements can apply immediately.