International/Global Benefits Specialist-Bangalore

Gratitude Inc

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1 month ago

International/Global Benefits Specialist-Bangalore

4-8 Year(s)

₹ 60 - ₹ 70 Thousand p.m

Bangalore (Bangalore)

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Job Description

Key Skills

Vendor Management Vendor management Stakeholder Management workday spanish Speaking spanish reading French Language Payroll Processing claims Spanish Speaker Arabic Proficient in English Service Now Experience SLA compliance Strong knowledge of KPIs, SLAs, and performance management Good working experience in Workday, Service Now, Altair, SharePoint, Microsoft office is a must.

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International/Global Benefits Specialist

Location: Bangalore OR Mumbai, India | Work Setup: Onsite | Shift: 24x7 Rotational based on region coverage

Job Type: Full-time

Band: BPO 3 |

Experience: 4–8 Years [JD: 5-6 yrs must-have]

Job ID: 404414 - Bangalore | 404415 - Mumbai Salary: Up to 9 LPA

Position Overview

Manage global employee benefits programs across Europe, UK, Africa, Southeast Asia, Middle East, and Latin America. Own benefits administration, vendor/stakeholder management, payroll interfaces, and compliance across multiple geographies in a shared services setup.

Key Responsibilities

- Global Benefits Administration: Oversee benefits across multiple regions ensuring local regulatory and company policy compliance. Manage payroll processing, claims & vendor file SFTP, pension enrollments/updates, wellness, group health & medical benefits. Handle pre/post pension payroll and active payroll checks. Collaborate on supplier invoicing with Finance

- Stakeholder & Vendor Management: Act as primary POC for vendors to ensure SLA adherence. Build strong relationships with HRBPs, Finance, and leadership teams

- Employee Engagement: Lead onboarding sessions to educate employees on benefits. Conduct monthly meetings with employees, vendors, and clients for issue resolution and updates

- Tools & Data: Administer benefits using Darwin, Workday, and ServiceNow for reporting and analytics. Ensure data integrity across platforms

- Operational Excellence: Work with global teams across time zones for urgent matters. Proactively resolve benefits issues to drive employee satisfaction and process compliance

Experience & Skills – Must Have

- Experience: 5–6 years hands-on in global benefits administration across diverse geographies. Payroll processing, claims, SFTP, pension, and health/wellness benefits exposure required

- Tools: Proficient in Darwin, Workday, and ServiceNow

- Competencies: Exceptional stakeholder & vendor management, SLA/KPI adherence, Process improvement & compliance, Strong communication, analytical & problem-solving skills, Ability to lead sessions for diverse audiences

- Language: Native-level English fluency. Spanish/French/Arabic is an added advantage

Preferred Attributes

Knowledge of local benefits policies/labor laws for specified regions. Proactive approach to enhancing employee experience.

Working Conditions

24x7 shift flexibility based on geography coverage. Work from Office only – No WFH. Must be agile to extend hours to meet deadlines without prompting.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

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