Job Description: Interview Scheduling Specialist

Role: Interview Scheduling Specialist
Location: Mumbai, India
Experience: 4–8 years overall (3–6 years of relevant interview scheduling experience)
Band: BPO 2/3
Job ID: 431892
Shift: Night Shift – 6:00 PM–4:00 AM or 7:00 PM–5:00 AM IST
Work Setup: Not specified

Job Overview

We are looking for an organized and detail-oriented Interview Scheduling Specialist to support international recruitment operations, particularly US and UK recruitment processes. The candidate will be responsible for coordinating interviews across phone, video, and in-person formats while ensuring a smooth and efficient experience for candidates, recruiters, and hiring managers.

The ideal candidate should have hands-on experience in international interview scheduling, strong communication skills, excellent coordination abilities, and proficiency in MS Office, especially Excel.

Key Responsibilities

• Manage and coordinate interview schedules across phone, video, and in-person formats.

• Maintain and update interview calendars based on candidate and hiring team availability.

• Coordinate with candidates, Talent Acquisition (TA) teams, and Hiring Managers (HMs) to ensure timely interview arrangements.

• Gather essential interview details, including interviewer availability, candidate preferences, and scheduling requirements.

• Identify, manage, and resolve scheduling conflicts or last-minute changes.

• Communicate interview confirmations, rescheduling updates, and relevant instructions to candidates and hiring teams.

• Monitor interview scheduling activities and provide regular status reports to TA teams and hiring managers.

• Ensure accurate maintenance of interview records and scheduling data.

• Deliver a professional, candidate-focused scheduling experience.

• Follow recruitment procedures, data confidentiality requirements, and applicable compliance guidelines.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

• 4–8 years of overall professional experience.

• 3–6 years of relevant experience in interview scheduling.

• Mandatory experience in international recruitment or interview scheduling, preferably supporting US recruitment processes.

• Experience coordinating interviews across different time zones and interview formats.

• Strong interpersonal, verbal, and written communication skills.

• Excellent organizational skills and attention to detail.

• Ability to multitask and manage competing priorities in a fast-paced environment.

• Customer-service-oriented approach with a professional attitude.

• Proficiency in MS Office applications, particularly Excel, Word, PowerPoint, and Outlook.

Preferred Qualifications

• Experience working in a Shared Services or Global Business Services (GBS) environment.

• Familiarity with HRIS and recruitment systems such as Workday, SAP SuccessFactors, or BambooHR.

• Exposure to interview scheduling automation tools and platforms.

• Understanding of US employment laws and recruitment compliance requirements.

Key Skills

• Interview Scheduling and Coordination

• International Recruitment Support

• US / UK Recruitment Processes

• Candidate Communication

• Hiring Manager Coordination

• Talent Acquisition Support

• Calendar and Outlook Management

• Interview Calendar Management

• Scheduling Conflict Resolution

• MS Excel and Reporting

• Workday / SAP SuccessFactors / BambooHR

• HRIS and Recruitment Systems

• Time Zone Coordination

• Candidate Experience Management

• Data Accuracy and Attention to Detail

• Multitasking and Time Management

Pre-Screening Questions

1. What is your highest educational qualification?

2. How many years of total professional experience do you have?

3. How many years of hands-on experience do you have in interview scheduling?

4. Do you have experience supporting US, UK, or other international recruitment processes? Please specify.

5. Which HRIS or recruitment systems have you worked with (Workday, SAP SuccessFactors, BambooHR, or others)?

6. What is your current or last drawn salary?

7. What is your expected salary?

8. Are you comfortable working the night shift (6:00 PM–4:00 AM or 7:00 PM–5:00 AM IST)?

9. Are you willing to work from the Mumbai location as per the required work arrangement?

10. What is your current notice period?

Important Hiring Notes

• Job ID: 431892

• Location: Mumbai

• Experience: 4–8 years overall; 3–6 years relevant interview scheduling experience.

• Shift: Night shift (6:00 PM–4:00 AM or 7:00 PM–5:00 AM IST).

• Eligibility: Former TCS employees are not eligible.

• Profile Creation Requirement: PAN and DOB are required for profile creation. These details should be collected and handled securely through the authorized recruitment process.