Italian Language Customer Service Analyst

Designation: Customer Service Analyst

Location: Gurugram
Experience: 3–5 Years
Qualification: Any Graduate
Shift: Rotational Shifts
Skill Requirement: Italian Language – P4
Additional Advantage: Order to Cash (OTC) Knowledge

Job Overview

We are looking for an experienced Italian Language Customer Service Analyst with strong Italian communication skills to support international customers. The ideal candidate will handle customer inquiries, resolve service-related issues, and ensure a high level of customer satisfaction. Knowledge of Order to Cash (OTC) processes will be an added advantage.

Key Responsibilities

• Handle customer queries and provide customer support in Italian through the required communication channels.

• Understand customer requirements, investigate concerns, and provide accurate and timely resolutions.

• Manage customer interactions professionally while maintaining high service quality and customer satisfaction.

• Analyze and resolve routine and moderately complex customer service issues.

• Support customers with order-related inquiries, account information, billing concerns, and service requests.

• Maintain accurate records of customer interactions, transactions, and issue resolutions.

• Coordinate with internal teams to resolve customer concerns within defined timelines.

• Follow established process guidelines, standard operating procedures, and quality requirements.

• Identify recurring customer issues and escalate complex cases to the appropriate team.

• Collaborate with team members and supervisors to ensure smooth day-to-day operations.

• Meet defined productivity, quality, and customer satisfaction targets.

Required Skills & Qualifications

• Any graduate degree from a recognized university.

• 3–5 years of relevant experience in customer service or international customer support.

• Strong Italian language proficiency (P4 level).

• Good verbal and written communication skills in Italian and English.

• Ability to understand customer concerns and provide effective solutions.

• Strong analytical, problem-solving, and interpersonal skills.

• Good attention to detail and ability to manage multiple customer requests.

• Flexibility to work in rotational shifts.

Preferred Skills

• Knowledge of Order to Cash (OTC) processes.

• Experience in international customer service or multilingual support operations.

• Exposure to order management, billing, invoicing, and payment-related queries.

Work Details

• Work Location: Gurugram

• Work Schedule: Rotational Shifts

• Experience Required: 3–5 Years

• Education: Any Graduation

Interested candidates with strong Italian language proficiency and customer service experience are encouraged to apply.