Italian Language Specialist – Cards Operations

Location: Mumbai
Experience: 2–10 Years
Band: BPO 2 / 3 / 4
Salary: Up to ₹12 LPA
Joining: Immediate joiners preferred

Job Overview

We are looking for an Italian Language Specialist to support Cards Operations, with a focus on Disputes and Collections. The ideal candidate should have strong written and verbal communication skills in Italian, good analytical abilities, and experience in handling card-related operational processes while meeting client deliverables.

Key Responsibilities

• Handle Cards Operations activities related to disputes and collections.

• Communicate effectively with clients and internal stakeholders in Italian and English, as required.

• Analyse card-related disputes and collection cases and support timely resolution.

• Prepare and maintain MIS reports, operational trackers, and process documentation.

• Ensure accuracy and adherence to defined process guidelines and quality standards.

• Meet stringent client deliverables, service-level expectations, and operational timelines.

• Prepare reports and presentations for internal and client reviews.

• Coordinate with relevant teams to resolve operational issues and improve process efficiency.

Required Skills

• Italian language proficiency – written and verbal.

• Knowledge of Cards Operations, particularly Disputes and Collections.

• Strong analytical and problem-solving skills.

• Good client communication and interpersonal skills.

• Proficiency in MS Office tools, especially Excel and PowerPoint.

• MIS reporting and data-handling skills.

• Effective presentation and stakeholder-management skills.

• Ability to work under pressure and meet strict client deadlines.

Experience & Qualifications

• 2–10 years of relevant experience.

• Experience in Cards Operations, Disputes, or Collections is preferred.

• Italian language proficiency is required.

• Immediate joiners are preferred.

Important Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.