Italian Language Translator – Content & Documentation

Location: Gurugram

Experience Required: 3–5 Years
Education: Any Graduation
Work Schedule: Rotational Shifts
Language Requirement: Italian – P4 Level
Additional Advantage: Order to Cash (OTC) Knowledge

Job Summary

We are hiring an Italian Language Specialist for an international customer support role in Gurugram. The position requires strong Italian communication skills, customer service expertise, and the ability to analyze and resolve customer-related issues. Candidates with exposure to Order to Cash (OTC) operations will have an added advantage.

Roles & Responsibilities

• Provide customer service support to Italian-speaking customers.

• Respond to customer questions, concerns, and requests with professionalism and accuracy.

• Understand customer needs and deliver appropriate solutions within defined timelines.

• Assist with order-related queries, account updates, billing concerns, and service requests.

• Investigate customer issues and perform initial analysis to identify suitable resolutions.

• Maintain customer records and update relevant information in internal systems.

• Work closely with internal stakeholders to resolve customer issues.

• Ensure compliance with process guidelines, service standards, and quality requirements.

• Identify issues requiring additional support and escalate them to the appropriate teams.

• Participate in team activities and contribute to daily operational performance.

• Adapt to changing business requirements and rotational work schedules.

Mandatory Requirements

• Bachelor's degree or any equivalent graduation qualification.

• 3–5 years of relevant experience in customer service, customer support, or international BPO operations.

• Italian language proficiency at P4 level.

• Strong verbal and written communication skills in Italian.

• Ability to understand, interpret, and respond to customer requirements.

• Good analytical thinking and problem-solving skills.

• Ability to work independently as well as within a team.

Good to Have

• Understanding of Order to Cash (OTC) processes.

• Knowledge of billing, invoicing, order processing, and payment follow-ups.

• Experience in handling international customer accounts.

Work Requirements

• Work Location: Gurugram.

• Rotational shifts as per business requirements.

• Individual contributor role within a collaborative team environment.

Interested candidates with strong Italian language skills and international customer service experience are encouraged to apply.