Manager – Domain Expert | Utilities

Gratitude Inc

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3 hours ago

10-15 Year(s)

₹ 1 - ₹ 1.67 Lacs p.m

Kolkata

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Job Description

Key Skills

Automation Change management Handling Complaints Root cause analysis Stakeholder Management Process Mapping operations skills Process Improvement continuous improvement billing process compliance quality 5–8 Years or more relevant business & technical analysis experience in Payments. Exceptional verbal and written communication skills Utilities domain (Retail / Collections / Billing preferred) Collections.. Strong knowledge of Australian and UK electricity and gas retail-market processes. Minimum 5 years of relevant experience in electricity and/or gas utilities.

1 candidate(s) have already applied for this Job. Apply now

Hiring: Manager – Domain Expert | Utilities

Location: Kolkata
Experience: 10–15 Years
Band: BPO 5/6
CTC: Up to ₹20 LPA

Are you a Utilities Domain Expert with strong expertise in Electricity & Gas operations across Australian & UK retail markets? This could be your next opportunity!

Key Expertise: Meter-to-Cash / Customer-to-Cash
Customer lifecycle, metering, tariffs & billing
Payments, collections, complaints & exceptions
Process improvement, RCA, analytics & value creation
Automation, controls & transformation
Cross-functional stakeholder management

Experience: 8–10+ years in BPO/Shared Services/Operations/Transformation, including 5+ years in Utilities
Bachelor’s degree required | Lean Six Sigma preferred

Ex-TCS employees cannot apply.
PAN & DOB are mandatory for profile creation.

Interested? Apply through the questionnaire:
https://myglit.com/lateral/cref/d799ec83ec

Role

Manager -Customer Service

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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