Manager/Sr Manager-Process Excellence

Gratitude Inc

767 Views

20 hours ago

4-7 Year(s)

₹ 10 - ₹ 20 Thousand p.a

Mumbai

Job Description

Key Skills

Analytical Communication Customer Relations Information security Operating Systems Project management people Management minitab Business Process Lean Six Sigma Black Belt

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Description / Requirements

FUNCTION: Process Excellence (PEX)PROCESS

DEPARTMENT:Process Excellence

GRADE: M04 LEVEL AS PER IGS

FRAMEWORK:M05/M06

POSITION REPORTS TO: Director /Sr. Director

Need 1 resource each in Mohali and Indore & 2 diversity profiles in Mumbai

MAIN RESPONSIBILITIES /ACCOUNTABILITIES:

FUNCTIONAL/ OPERATIONAL:

▪ Certified lean Six Sigma Black Belt

▪ Should have expert knowledge be Six Sigma and Lean Techniques

▪ Experience in Project management, preferably PMP or Prince

▪ Must have in-depth knowledge of Business Process Mapping and Modeling (Business

Process Re-engineering)

▪ Knowledge in RPA opportunity identification and deployment

▪ Ability to build and drive Transformation road maps across large estates by seeking

stakeholder buy ins and clear ROI showcasing.

▪ Bachelors or higher education degree with overall 7-12 years’ experience with

minimum of 4-7 yrs of experience in Process Improvement(PEX) role

▪ Should have completed 3-5 Projects across different verticals as Project Lead and

mentored >5 Projects across different verticals

Should have worked on multiple client (International & domestic) collaborated project (client

engaged). Role requires active engagement with internal and external stakeholders.

▪ Possess speed to delivery. Ability to collaborate and challenge in a consultative style.

▪ Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments

▪ Work across multiple projects and time-zones concurrently juggling multi-dimensional

deliverables – both as sole contributor and team deliverables

▪ Possesses outstanding analytic and problem solving skills as well as a strong ability to

dissect up from business requirements and realize true business need in order to

identify opportunities.

▪ Excellent communication skills and exposure to International assignments and/or client

engagement with the ability to communicate at all levels. Excellent writing and reporting

skills in order to transform the conversations and the current working procedures into a

documented business outcome notes.

▪ Analytical bend of mind to understand the business needs and the workflow of the

management and the administration tasks.

▪ Must have in-depth knowledge of Business Process outsourcing (BPO) processes

(Inbound, outbound and Data Processes). Preference to candidates who have

supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity

Information Security:+

General Security Responsibilities:

▪ Adhering to Information Security Policies and Procedures of IGS

▪ Ensuring compliance to Information Security Policies and Procedures.

Specific Security Responsibilities:

▪ Ensure reportees comply with the security policy and procedure of

IGS

▪ Understand and Comply with Information Security Policies and

Procedures, and report all security incidents.

▪ Ensure the audit non-compliances are fixed within the stipulated

timelines.

▪ Protect information entrusted to you.

▪ Follow the information labeling and handling procedures based on

the classification level of the asset.

▪ Follow the Clear Screen and Clear Desk Policy.

▪ Adhere to the Internet Code of Conduct, email usage policy and

customer information and data security policy.

▪ Comply with the Non Disclosure Agreement.

CLIENT SPECIFIC / ORIENTED:

▪ Active participation in WBR/MBR/QBRs with internal stakeholder &

clients

▪ Represent PEX during client / internal review calls and handles

escalations

▪ Manages Client expectations and ensures Client satisfaction.

QUALIFICATION

(Education):

Graduate from a recognized Institute or University.

DESIRED YEARS OF

EXPERIENCE:

7- 12 years

DESIRED INDUSTRY

EXPOSURE:

Minimum 4-7 years of work experience in BPO / Banking / Healthcare / FNA

operations

Role

Assistant Manager/Manager -(Technical)

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anne Oladejo

Recruiter - Gratitude Inc

NA, nigeria

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