Mandarin Customer Service Agent
Gratitude IncMandarin Customer Service Agent
Job Description
Key Skills
63 candidate(s) have already applied for this Job. Apply now
Hiring: Mandarin Customer Service Agent
Location: Bangalore / Mumbai
Experience: 1+ Year
CTC: Up to ₹10 LPA
Shift: APAC Business Hours
Band: BPO 2/3
Language: Native Mandarin
Key Responsibilities:
Handle customer queries via calls, email, chat & social media
Support customers with digital banking products and account-related queries
Resolve complaints and manage escalations
Maintain customer interaction records in CRM
Meet defined KPIs, SLAs and customer satisfaction targets
Coordinate with internal banking stakeholders
Ensure compliance with banking policies and regulations
Requirements:
Diploma / Bachelor's degree in any discipline
Minimum 1 year of customer service experience, preferably in Banking/Financial Services
Excellent Mandarin communication skills; English is an advantage
Strong communication, problem-solving and customer-handling skills
Willingness to work shifts and weekends
Ex-TCS employees are not eligible.
Apply Now
Please complete the questionnaire using the link below:
Questionnaire: https://myglit.com/lateral/cref/be0107ff0e
Note: PAN & DOB required for TCS reg.
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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