𝐀𝐕𝐏 - 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭

Gratitude Inc

1314 Views

20 hours ago

12-15 Year(s)

Mumbai

Job Description

Key Skills

Digital Marketing Leadership Customer Management

8 candidate(s) have already applied for this Job. Apply now

Hiring for one of the leading Insurance company

Education: Graduate / Post Graduate / MBA (Any discipline)

Experience: 12 to 15 years overall experience, with at least 2 to 3 years in the General Insurance (GI) space preferred.

Personality Traits:

Creative thinking

Excellent written & spoken communication skills

Strong interpersonal & planning skills

Attention to detail

Analytical bent of mind and logical approach to all ideas

Core Competencies:

Process Expert

Project Management skills (any certification in project handling will be an add-on)

Proficient in Excel and familiarity with spreadsheets

Business presentations skills

Grade: III A

Job Responsibilities:

Process Optimization & Digitalization:
- Collaborate to streamline operational processes and drive digital initiatives for enhanced efficiency and automation.

Uniformity & Communication Management:
- Ensure consistent, clear, and compliant customer communication across all touchpoints for a seamless brand experience.

Data-Driven Strategy:
- Utilize analytics to understand customer behavior, tailor communication strategies, and evaluate performance based on key metrics.

New Process Development & Value Focus:
- Lead ideation and implementation of streamlined processes, emphasizing value creation for both the organization and customers.

Cross-functional Collaboration & User Experience Enhancement:
- Work across departments to integrate customer-centric processes into the business strategy, applying UX principles for an intuitive customer journey.

Feedback Integration & Continuous Improvement:
- Actively gather feedback to iterate and improve existing processes continually, fostering a culture of innovation and adaptation.

Strategic Customer Engagement & Communication Leadership:
- Provide leadership for integrated initiatives enhancing customer perceptions and experiences.

Cultivating a Customer-Centric Culture:
- Drive the establishment of a customer service culture, fostering best practices in customer-centric behaviors.

Uniformity in Customer-Centric Processes:
- Analyze processes to ensure uniformity in customer experience, recommending necessary changes.

AI-Driven Service Delivery Enhancement:
- Identify and leverage AI-based digital products to enhance service delivery with machine learning capabilities.

Expertise in Customer Journey Mapping & AI Technologies:
- Design customer journeys independently, collaborating on workflow developments with proficiency in AI technologies.

Cost-Benefit Analysis & Project Evaluation:
- Conduct thorough cost-benefit analyses for large-scale projects, assessing ROI and feasibility.

Understanding and Engaging Stakeholders:
- Actively engage with stakeholders, making processes and products comprehensible for operations teams.

Feedback and Performance Assessment:
- Provide feedback on feasibility, resource engagement, and ROI for engagement initiatives, continually assessing performance.

Enhanced Communication Strategies:
- Develop and refine communication strategies, ensuring clear, consistent, and compliant communication across all touchpoints using data-driven insights.

Team Leadership & Development:

Provide strong leadership to a multidisciplinary team, fostering a culture of collaboration, innovation, and continuous learning.

Mentor and guide team members, encouraging their professional growth and aligning their efforts with the overarching customer experience and communication strategies.

Effectively manage team resources, delegating responsibilities, and ensuring clear communication to achieve established goals and targets.

Role

Head/Vice President/General Manager-BD

Timings

Day Shift (Permanent)

Industry

Insurance

Work Mode

Work from office

Functional Area

Top Management

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.