Now Hiring Delivery Manager - PTP

Gratitude Inc

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17 hours ago

Now Hiring Delivery Manager - PTP

5-15 Year(s)

Pune

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Job Description

Key Skills

ERP SAP Accounts Payable Bachelor’s degree in commerce, Accounting, or Finance Expert in PTP Domain Indian Accounting Masters in Commerce

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Desired Competencies (Technical/Behavioral Competency)

Core Competencies
-Strong communication and stakeholder management skills
-Strong analytical skills
-Robust PTP (Procure-to-Pay) domain expertise and accounting knowledge
-Proven experience in managing large teams (100+ FTEs)
-Ability to identify process gaps and drive improvement opportunities
-Strong review and control mechanism knowledge

Operational Responsibilities
-Ensure all Delivery/Group Lead deliverables are completed on time, fully compliant with relevant standards and policies, and accurately reported
-Ensure adherence to all SLA and KPI targets
-Handle quality control activities and support internal/external audits
-Prepare and review dashboards for performance metrics and service levels
-Support teams with AP/AR domain knowledge as required

Leadership & Escalation Management
-Manage escalations effectively and maintain high client satisfaction
-Participate in all strategic decision-making discussions with the customer
-Look for business opportunities to enable revenue growth

Transformation & Continuous Improvement
-Actively engage in Lean and Six Sigma initiatives to improve process performance
-Drive transformation through process simplification, automation, and cost optimization
-Demonstrate a strong mindset and zeal for continuous improvement

Addon Requirements
-Educational Qualification:
B.Com / M.Com / MBA – Finance (Commerce graduate or postgraduate)
-Conflict Resolution:
Demonstrated ability to proactively address and resolve conflicts with a positive and
solutionoriented approach.
-Analytical Strength:
Excellent analytical and problemsolving skills with the capability to evaluate complex
situations and drive effective outcomes.
-Communication Skills:
Excellent communication abilities across all levels of the organization, with clarity,
influence, and professionalism.
-Behavioral Competencies:
Strong intellectual curiosity with a continuous improvement mindset, proactive
attitude, and drive to identify and implement better ways of working.

Good to have:
-10+ years of professional experience in Accounts Payables with a span of 30+ FTEs
-Knowledge of various ERPs’- SAP S4 Hana, MS Office, Advanced Excel
-Indian Accounting Knowledge
-Should have exposure of various transformation tools along with AI

PAN and DOB are required for profile creation

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Rabiat Abdullahi

Recruiter - Gratitude Inc

NA, nigeria

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