O2C Analyst – End-to-End Operations & GST/TDS

LOCATION: Kolkata

EXPERIENCE: 1 to 7 years

BAND: BPO 1/2/3

SALARY: Up to ₹9 LPA



Job Overview

We are seeking experienced Order to Cash (O2C) professionals to manage end-to-end accounts receivable operations, including customer order validation, billing, collections, cash applications, debit and credit note processing, refunds, month-end closing activities, and MIS reporting.


Candidates should have proficiency in SAP and Microsoft Excel, a strong understanding of Indian accounting standards, GST and TDS, and the ability to ensure accurate processing, timely resolution of discrepancies, and compliance with internal policies and regulatory requirements.


Key Responsibilities

Order Management and Billing


Validate and process customer orders in ERP systems, ensuring compliance with agreed terms and applicable requirements


Generate accurate invoices, apply GST correctly, and ensure timely e-invoicing as per statutory requirements


Process debit notes, credit notes, and refunds in accordance with applicable policies and accounting requirements


Resolve discrepancies related to invoices, payments, credit notes, and customer accounts


Respond to customer billing and payment queries and coordinate with relevant stakeholders for resolution


Collections and Accounts Receivable


Support collections and cash application activities, ensuring accurate allocation and recording of customer payments


Monitor outstanding receivables and prepare accounts receivable (AR) ageing reports


Follow up on overdue payments and resolve billing disputes and payment delays


Support TDS adjustments and GST-related credit note processing, where applicable


Reporting and Month-End Closing


Prepare AR ageing reports, Daily Sales Reports, overdue and outstanding receivables reports, and other MIS reports


Support month-end closing activities and ensure accurate recording and reconciliation of O2C transactions


Maintain accurate financial records and provide timely reports for management reviews


Compliance and Audit Support


Ensure compliance with Indian accounting standards, GST regulations, TDS provisions, internal policies, and established controls


Maintain appropriate documentation and reconciliations for financial transactions


Support internal and external audits by providing the required information and supporting documents


ERP Systems and Process Improvement


Use SAP and other relevant ERP tools to manage O2C transactions and troubleshoot process-related issues


Identify opportunities to improve process efficiency, accuracy, and turnaround time


Support automation initiatives, including AI-driven solutions, to optimize O2C operations


Prepare and maintain Standard Operating Procedures (SOPs) and process flows


Additional Responsibilities for BPO3


Handle escalations involving billing disputes, payment delays, and complex receivables issues


Manage O2C activities for high-value customers and complex, high-volume transaction environments


Lead continuous improvement initiatives and collaborate with cross-functional teams


Mentor junior team members and support adherence to service-level agreements (SLAs) and key performance indicators (KPIs)


Required Qualifications and Skills

Education: B.Com (Hons.), M.Com, MBA (Finance), CA Inter, or ICWA Inter – required


O2C Experience: Relevant experience in Order to Cash or Accounts Receivable operations, according to the applicable band


ERP Knowledge: Working knowledge of SAP; advanced ERP knowledge expected for BPO3


Accounting and Taxation: Good understanding of Indian accounting standards, GST, and TDS


Microsoft Excel: Strong Excel skills, including data analysis and reporting


Analytical Skills: Ability to investigate discrepancies, resolve issues, and analyze receivables data


Communication: Good communication skills for customer interactions and coordination with internal stakeholders


Documentation: Ability to prepare SOPs, process flows, reports, and reconciliation records


Work Setup: Willingness to work 100% from the office in Kolkata


Preferred Qualifications

Experience in high-volume transaction environments such as manufacturing, retail, or technology


Familiarity with O2C automation tools and process optimization practices


Exposure to AI-driven solutions for O2C optimization, particularly for BPO3


Strong stakeholder management and process improvement capabilities for senior-level roles


Why Join?

Competitive salary: up to ₹9 LPA


Prime Kolkata location


Career growth in O2C and accounts receivable


Exposure to SAP and AI-driven automation


Dynamic and supportive team environment