OHL Transformation Lead (Media Domain and Trust & Safety)

Job Title: Transformation Lead – Media Domain

Location: Kolkata / Mumbai
Experience: 10–15+ Years
 Work Mode: Work From Office

Role Summary

We are looking for an experienced Transformation Lead to drive AI-led automation and quality transformation across the Media domain, including OTT, Ad Operations, AdTech, and content platforms. The role will own the automation strategy, execution, governance, and quality roadmap with a focus on productivity, scalability, faster releases, and operational excellence.

Key Responsibilities

• Define and drive an AI-first automation roadmap aligned with Media delivery goals.

• Lead AI-driven automation across OTT streaming, AdTech/Ad Operations, and content platforms.

• Design effective human-in-the-loop models by balancing AI decisioning with manual validation.

• Validate data pipelines, analytics, dashboards, and reporting systems.

• Establish automation standards, governance frameworks, and audit-ready processes.

• Leverage GenAI and intelligent automation for test generation, self-healing, predictive quality, and process optimization.

• Ensure quality validation across web, mobile, and device platforms.

• Own automation execution and end-to-end defect lifecycle management.

• Collaborate with distributed technology, operations, QA, and business teams.

• Develop dashboards and metrics to provide actionable insights on quality, productivity, and automation performance.

• Drive continuous improvement and scalable transformation initiatives across Media operations.

Technical Skills

• Python

• Java

• JavaScript

• Selenium

• Playwright

• Cypress

• AWS / Azure / GCP

• GenAI

• Intelligent Automation

• AI-driven Testing

• Data Validation

• Quality Engineering

Leadership Competencies

• AI-led transformation experience.

• Experience leading automation or QA transformation programs.

• Strong strategic thinking and stakeholder management.

• Excellent communication skills.

• Experience managing distributed teams.

• Strong program governance and execution capabilities.

Education

• Bachelor's degree in Computer Science, IT, AI, or related field – Mandatory.

• Master's degree – Preferred.

Eligibility

• Ex-TCS employees are not eligible to apply.

• PAN and DOB are required for profile creation.