Operation Supervisor

Gratitude Inc

491 Views

17 hours ago

2-4 Year(s)

₹ 25 - ₹ 50 Thousand p.a

PasighatPasighat

Job Description

Key Skills

Customer Management

5 candidate(s) have already applied for this Job. Apply now

•   Responsible for direct supervision of 15-18 agents

•   Responsible for the attainment of client set goals, efficiency targets and overall team

performance

•   Performs consistent and affective coaching sessions to address performance gaps

•   Analyzes agents performance and develops action plan to bridge gaps

•   Conducts regular performance management to improve challenged members of the team

•   GDS Experience (Global Distribution System) – 1 year Sabre experience or extensive knowledge using the system (NON-NEGOTIABLE)

•   Has supervisory experience in a BPO set-up or tenured supervisor if from NON-BPO

(NON-NEGOTIABLE)

•   Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.

•   Open to shifting, flexible in terms of work hours, and working on holidays

•   Strong performance management background Excellent coaching skills

•   Can work under extreme pressure

Possess above average English written and verbal communication skills

•   With demonstrable track record in achieving targets and improving agent performance

Service and customer-focused

•   Strong analytical skills; very detail-oriented

Strong decision-making and problem-solving skills

Knowledgeable in call center tools and processes

•   Key Skills - Operation Supervisor / Supervision / Performance Management / GDS/ Sabre/Analytical Skills

Role

Team Leader -(NonTechnical)

Timings

Flexible ()

Industry

Telecom / ISP

Work Mode

Process

Chat

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Oriyomi Ajetunmobi

Recruiter - Gratitude Inc

NA, nigeria

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