Operations Manager
Gratitude IncOperations Manager
Job Description
Key Skills
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Job Title: Operations Manager
Location: Chennai / Indore
Experience: 5–10 Years
Employment Type: Full-Time
Salary: ₹16–17 LPA
Band: BPO 5
Shift: 24/7 Rotational Shift
Role Overview
TCS is hiring an Operations Manager to lead operations management services for Google product-based processes. The role involves driving operational excellence, ensuring KPI and compliance adherence, managing team performance, workforce planning, stakeholder communication, and continuous process improvement in a 24/7 operations environment.
Key Responsibilities
Ensure adherence to KPIs, SLAs, and compliance standards.
Lead, coach, and mentor team members to achieve operational goals.
Analyze performance metrics and identify improvement opportunities.
Establish effective communication protocols with stakeholders.
Monitor team performance and provide regular feedback.
Create and execute performance improvement and development plans.
Conduct daily team meetings and operational reviews.
Manage workforce planning, staffing, and resource allocation.
Resolve operational issues and escalate critical risks when required.
Drive continuous process improvement initiatives.
Required Skills & Qualifications
5–10 years of Operations Management experience.
Relevant Google Product Experience (Mandatory).
Operations Management.
Team Leadership.
KPI Management.
Performance Management.
Compliance Management.
Workforce Planning.
Resource Management.
Stakeholder Management.
Process Improvement.
Analytical & Problem-Solving Skills.
Excellent Communication Skills.
Preferred Skills
SLA Management
Quality Management
Risk Management
People Development
Coaching & Mentoring
Reporting & MIS
Operations Excellence
Client Management
Decision Making
Continuous Improvement
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Relevant Google Product Experience is mandatory.
Application Process
To proceed with your application, please complete the AI Assessment using the link below.
Assessment Link: https://myglit.com/lateral/cref/ce0066e903
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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