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GRATITUDE INC
APAC · AFRICA · U.S.A

Operations Manager

15 Views 12 hours ago
Experience 5–10 Year(s)
₹
Salary Confidential
Location Chennai, Indore
4 candidate(s) already applied

Job Description


Hiring: Operations Manager – Google Products

Location: Chennai & Indore
Experience: 5–10 Years
Shift: 24/7 Rotational

Mandatory Requirement: Relevant Google Product experience.

Key Responsibilities:

  • Manage daily operations and ensure KPI achievement.

  • Lead, coach and develop team members.

  • Monitor performance, compliance and operational metrics.

  • Manage staffing, resource planning and workload allocation.

  • Drive process improvements and resolve operational issues.

  • Coordinate with stakeholders and escalate critical issues.

Required Skills:
Operations Management, Team Leadership, KPI Management, Performance Analysis, Workforce Planning, Compliance, Process Improvement and Stakeholder Management.

Eligibility: Ex-TCS employees are not eligible.

PAN and DOB are required for profile creation.

Interested candidates: Apply now and complete the screening questionnaire through the application link attached: https://gratitudejobs.com/lateral/cref/6c7486eb1c



Key Skills

4 Skills
Team Management Operations Management Google Workspace Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements.

Role Specifications

Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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