OTC Senior Associate (Order to Cash)

Job Title: OTC Senior Associate
Location: Chennai
Job Code: 423492
Experience: 3–5 Years
Band: BPO 2
Salary: ₹6–7 LPA
Shift: 12:30 PM – 3:30 AM IST (rotational/night shifts)
Work Mode: 100% Work from Office (WFO)

Job Summary

We are looking for an experienced OTC Senior Associate to manage Order-to-Cash (O2C) operations within the Finance and Accounting (F&A) domain. The ideal candidate should have at least 3 years of experience in Accounts Receivable (AR), billing, cash allocation, and O2C processing. The candidate must possess strong analytical skills, attention to detail, and hands-on experience working with ERP systems, preferably Oracle.

Key Responsibilities

• Manage day-to-day Order-to-Cash (O2C) operations, including billing, accounts receivable, and cash allocation.

• Ensure accurate and timely processing of invoices and customer transactions.

• Monitor outstanding receivables and support timely resolution of billing and payment discrepancies.

• Perform cash application and allocation activities accurately.

• Identify and escalate process challenges, exceptions, and operational issues to the appropriate stakeholders.

• Prepare and maintain daily operational reports and provide regular updates on process performance.

• Work with internal teams and customers to resolve queries and maintain effective business relationships.

• Maintain accurate transaction records and perform data entry with a high level of accuracy.

• Use ERP systems, preferably Oracle, to execute and monitor financial transactions.

• Ensure compliance with established policies, procedures, and service-level agreements (SLAs).

• Demonstrate ownership of assigned responsibilities and work independently to meet deadlines and productivity targets.

• Support continuous process improvement and maintain high standards of accuracy and customer service.

Required Skills and Qualifications

• Minimum 3 years of experience in Finance and Accounting (F&A), specifically in Order-to-Cash (O2C) operations.

• Strong knowledge of Accounts Receivable (AR), billing, and cash allocation.

• Hands-on experience with ERP systems; Oracle is preferred.

• Good analytical, numerical, and problem-solving skills.

• Proficiency in MS Office, particularly Excel.

• Strong attention to detail and accuracy in transaction processing.

• Effective verbal and written communication skills.

• Good listening, customer service, and stakeholder management skills.

• Ability to work independently and manage multiple tasks.

• Strong organizational skills and a proactive approach to resolving issues.

• Basic data entry and general mathematics skills.

Educational Qualifications

• Minimum 15 years of regular, full-time education (10+2+3).

• Preferred qualifications: B.Com, BBA, M.Com, or MBA in Finance and Accounts.

Work Requirements

• Must be willing to work from the Chennai office 100% of the time.

• Must be flexible to work night and rotational shifts within the specified shift window.

• Must demonstrate ownership, accountability, and the ability to meet operational targets.

• Must be comfortable working in a fast-paced Finance and Accounting environment.

Important Hiring Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.

Ideal Candidate Profile: A finance professional with 3–5 years of O2C and AR experience, strong knowledge of billing and cash allocation, and working experience in Oracle or a similar ERP system.