Process Associate – Digital Web Chat, Email
Job Description
Hiring: Process Associate – Digital
Role: Web Chat, Email & Digital Customer Support
Domain: Utilities – Electricity & Gas Customer Service
Location: Kolkata | Salary: Up to ₹7 LPA
Experience: 3–8 years
Shift: Rotational shifts, including night/graveyard shifts
What You’ll Do:
• Handle international web chat & email customer queries
• Resolve billing, payments, accounts, complaints & service issues
• Manage escalations and retention conversations
• Handle multiple chats with accuracy and excellent TAT
• Follow customer verification, privacy & compliance guidelines
• Maintain accurate CRM/case documentation
Who We’re Looking For:
2–4 years of international digital customer service experience
Excellent written English, grammar & communication
Strong problem-solving, probing & multitasking skills
Utilities experience preferred
Bachelor’s degree preferred
Ex-TCS employees are not eligible.
PAN & DOB are required for profile creation.
Apply & complete the questionnaire: https://myglit.com/lateral/cref/6a7f37130d
Key Skills
14 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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