Process Associate – Digital Web Chat, Email

Gratitude Inc

14 Views

10 hours ago

3-8 Year(s)

₹ 41.67 - ₹ 58.33 Thousand p.m

Kolkata

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Job Description

Key Skills

CRM (Customer relationship Management) Documentation Multitasking Problem Solving Case Management Data Privacy Compliances Verbal & Written Communications Attention to detail Deep understanding of service excellence & complaint handling Excellent Communication, Customer Service and Empathy Skills Customer Escalation Handling Web Chat, Email & Digital Customer Support International Digital / Web Chat / Email Customer Service

3 candidate(s) have already applied for this Job. Apply now

Hiring: Process Associate – Digital

Role: Web Chat, Email & Digital Customer Support
Domain: Utilities – Electricity & Gas Customer Service
Location: Kolkata | Salary: Up to ₹7 LPA
Experience: 3–8 years
Shift: Rotational shifts, including night/graveyard shifts

What You’ll Do:
• Handle international web chat & email customer queries
• Resolve billing, payments, accounts, complaints & service issues
• Manage escalations and retention conversations
• Handle multiple chats with accuracy and excellent TAT
• Follow customer verification, privacy & compliance guidelines
• Maintain accurate CRM/case documentation

Who We’re Looking For:
2–4 years of international digital customer service experience
Excellent written English, grammar & communication
Strong problem-solving, probing & multitasking skills
Utilities experience preferred
Bachelor’s degree preferred

Ex-TCS employees are not eligible.
PAN & DOB are required for profile creation.

Apply & complete the questionnaire: https://myglit.com/lateral/cref/6a7f37130d

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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