Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Process Associate – Voice Advanced

236 Views 1 week ago
Experience 1–5 Year(s)
₹
Salary ₹ 42 – 58.33 Thousand p.m
Location Kolkata
63 candidate(s) already applied

Job Description

Hiring: Process Associate – Voice Advanced

Kolkata | 1–5 Yrs | Up to ₹7 LPA
24×7 Rotational Shifts | International Voice | Customer Service

About the Role
Join an international Electricity & Gas Utilities customer-service process. Handle complex billing queries, complaints, escalations, retention conversations and difficult customers with empathy, accuracy and professionalism.

⭐ Requirements

  • 2–5 years international voice customer-service experience preferred

  • Excellent spoken English and professional communication

  • Strong active listening, probing, objection handling and de-escalation skills

  • Experience handling complaints, escalations and complex queries

  • Strong ownership, empathy and problem-solving skills

  • Willing to work rotational/night shifts and weekends

Skills: Customer Service | International Voice | Communication | Active Listening | Complaint Handling | De-escalation | Empathy | Retention | Objection Handling | CRM | Billing

Education: Bachelor's degree preferred.

Note: Ex-TCS employees are not eligible. PAN & DOB required for profile creation.

Apply Now & Complete the Questionnaire:
https://myglit.com/lateral/cref/29fb9f1a32

Key Skills

17 Skills
Conflict Resolution CRM (Customer relationship Management) Customer Service Decision Making Documentation Handling Complaints Problem Solving Case Management billing process International voice Process escalation Strong English Communication Skills Customer issues analysis and resolution Good exposure in to escalation management Deep understanding of service excellence & complaint handling Excellent Communication, Customer Service and Empathy Skills Payments Processing

Role Specifications

Role
Customer Success Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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