Procure to Pay (P2P) Support & Dispute Management Analyst

Job Title: Procure to Pay (P2P) Support & Dispute Management Analyst

Location: Bangalore

Experience: 1–5 Years

Employment Type: Full-Time

Salary: ₹6–7 LPA

Band: BPO 1/2

Role Overview

TCS is hiring a Procure to Pay (P2P) Support & Dispute Management Analyst to provide end-to-end support for supplier-facing P2P queries, invoice dispute resolution, e-Invoicing support, and bulk invoice processing. The role acts as a key interface between Suppliers, Accounts Payable, Procurement, and Business teams to ensure timely invoice processing, SLA adherence, and excellent supplier experience.

Key Responsibilities

• Provide first-level and second-level support for supplier invoice and payment queries.

• Handle supplier requests through email, ticketing tools, and P2P portals.

• Guide suppliers on invoice submission methods and invoice status tracking.

• Manage end-to-end invoice dispute resolution.

• Investigate price mismatches, quantity variances, tax errors, duplicate invoices, and missing references.

• Coordinate with Procurement, Accounts Payable, and Business teams to resolve disputes.

• Track dispute aging and ensure timely closure within SLA.

• Support supplier onboarding for e-Invoicing platforms.

• Assist suppliers with bulk invoice uploads and template validation.

• Maintain First Touch Resolution (FTR), SLA compliance, and customer satisfaction.

• Identify root causes and support continuous process improvement initiatives.

Required Skills & Qualifications

• 1–5 years of experience in Procure-to-Pay (P2P) or Accounts Payable.

• Invoice Dispute Management.

• Supplier Query Handling.

• Accounts Payable Operations.

• e-Invoicing.

• Invoice Validation.

• Excel.

• P2P Systems (SAP, Coupa, Ariba, Oracle iSupplier).

• Strong analytical and problem-solving skills.

• Excellent communication skills.

• Stakeholder Management.

Preferred Skills

• SAP AP

• Coupa

• Oracle iSupplier

• Ariba

• Invoice Reconciliation

• Reporting

• Root Cause Analysis (RCA)

• SLA Management

• First Touch Resolution (FTR)

• Ticketing Tools

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/85218d57fc