Procure to Pay (P2P) Support & Invoice Dispute Management Analyst

Gratitude Inc

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2 days ago

Procure to Pay (P2P) Support & Invoice Dispute Management Analyst

1-5 Year(s)

55 - 65 Thousand p.m

Bangalore

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Job Description

Key Skills

Advance Excel P2P Problem-Solving Skills Excellent verbal & written communication skills Strong analytical skills with high attention to detail.

21 candidate(s) have already applied for this Job. Apply now

Role/Skill: Procure to Pay (P2P) Support & Invoice Dispute Management Analyst

Location: Bangalore
Experience: 1 to 5 Years
Band: BPO 1/2
Salary: 6–7 LPA

Role Overview

We are hiring a P2P Support & Invoice Dispute Management Analyst to provide end-to-end support for supplier-facing Procure-to-Pay (P2P) activities. The role will focus on invoice status inquiries, invoice dispute resolution, e-Invoicing support, and supplier assistance. The candidate will act as a key liaison between suppliers, Accounts Payable, Procurement, and internal system teams to ensure smooth invoice processing and timely issue resolution.

Key Responsibilities

Supplier Support & Query Management

Serve as the first and second level support for supplier queries related to invoices, payments, and P2P system usage.
Manage supplier inquiries through email inboxes, ticketing tools, and P2P platforms.
Provide guidance on invoice submission methods, invoice tracking, and common rejection reasons.
Maintain SLA compliance, First Touch Resolution (FTR), and customer satisfaction targets.

Invoice Dispute Resolution

Handle invoice disputes end-to-end, including:
- Price mismatches
- Quantity variances
- Tax-related errors
- Duplicate invoices
- Missing purchase order references
Coordinate with Procurement, Accounts Payable, and Business teams to investigate and resolve disputes.
Track dispute aging and ensure timely closure within agreed timelines.
Document root causes and contribute to continuous improvement initiatives.

e-Invoicing & Invoice Processing Support

Support suppliers using e-Invoicing channels such as portals, supplier networks, and direct integrations.
Assist suppliers with onboarding and stabilization of e-Invoicing processes.
Support bulk invoice upload activities, including template validation and data completeness checks.
Ensure compliance with invoice validation rules and company processes.

Required Skills

Strong hands-on experience in Procure-to-Pay (P2P) and Accounts Payable operations.
Experience handling supplier invoice queries and dispute management.
Knowledge of e-Invoicing models and invoice validation rules.
Working knowledge of P2P platforms such as Coupa, SAP AP, Ariba, Oracle iSupplier, or similar systems.
Good Excel skills for reconciliation, tracking, and reporting.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to work in a high-volume, SLA-driven environment.
Strong attention to detail and follow-through on issue resolution.
Ability to independently manage escalations and stakeholder interactions.

Preferred Experience

Procure-to-Pay (P2P) Operations
Accounts Payable (AP)
Invoice Processing
Invoice Dispute Management
Supplier Support / Vendor Management
e-Invoicing Support
Shared Services / Global Business Services (GBS) Environment

Important Notes

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are mandatory for profile creation.

Questionnaire Link

Please complete the questionnaire using the link below:

https://myglit.com/lateral/cref/6c91f617a5

Note: Filling out this form is mandatory for further processing. Profiles without a completed questionnaire will not be considered for the next stage of the recruitment process.

Role

Procurement Specialist

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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