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GRATITUDE INC
APAC · AFRICA · U.S.A

Procurement Operations, Spanish Language Expert

7 Views 7 hours ago
Experience 1–5 Year(s)
₹
Salary Confidential
Location Hyderabad
1 candidate(s) already applied

Job Description


Band: BPO 2

Industry: BPO

Function & Role: Business / EDP Analyst

Location: Hyderabad

Experience: 1-4 years

Salary: Up to ₹7 LPA

Shift: Rotational night shifts: 5 PM to 2:30 AM and 10 PM to 7 AM


Role Summary


We are hiring Spanish-speaking associates to support procurement operations for our client. You will read, understand and communicate Spanish-language process information, process purchase requests, and make sure work meets the client’s legal and statutory requirements, agreed processes and SLAs.


Key Responsibilities



  • Provide Spanish language support for procurement operations in line with client requirements, processes and SLAs

  • Receive PR/SC requests, review standard checkpoints after due diligence and support PO creation, interpreting Spanish-language inputs where needed

  • Apply basic procurement and supply chain knowledge while supporting Spanish-language activities

  • Make sure work is accurate and meets SLAs, and track productivity on a daily, weekly and monthly basis

  • Handle queries from customers and third-party stakeholders, follow up on open items and follow the client’s escalation matrix

  • Support Spanish-language communication with stakeholders for timely clarification and resolution of queries

  • Attend weekly calls and other business communications with the client’s local team, as needed

  • Do peer-to-peer quality checks to limit processing errors

  • Follow SOPs and training manuals, and make sure deliverables are of good quality

  • Identify, assist and implement process improvements

  • Maintain a personal development plan with your supervisor

  • Keep communication high within the team and build good relationships with stakeholders

  • Meet all deadlines and internal requirements


Education



  • Minimum 15 years of regular, full-time education (10 + 2 + 3)


Required Skills



  • Primary: Spanish language proficiency, including reading, understanding and communicating process information

  • Secondary: Basic knowledge of procurement operations, supply chain operations, PR/SC handling, PO creation support and process compliance

  • Proficiency in MS Office

  • Understanding of customer quality and productivity expectations


Hiring Conditions



  • Ex-TCS employees cannot apply

  • PAN and date of birth are required for profile creation




Keywords: Spanish Language, Procurement Operations, Purchase Order, PO Creation, PR/SC Handling, Supply Chain, SLA, Spanish Bilingual, Process Compliance, MS Office, Hyderabad


Notes



  • Industry and role: I used BPO (#9) because of the band. Your lists have no procurement or language role, so I used Business / EDP Analyst (#9). Data Entry Specialist (#26) is an alternative, since PR and PO processing is close to data entry work, and Customer Service Analyst (#21) fits if there are many stakeholder queries.

  • Client name: The source text names TCS in two places (“on behalf of TCS” and “internal TCS requirements”). I wrote “the client” instead, so the posting doesn’t reveal the client name. Change it back if the client wants it shown.

  • Spanish level: The requirement says “proficiency” but gives no level. If you need a certificate such as DELE or a level like B2, add it, because it makes screening easier.

  • Shift: Both shifts (5 PM to 2:30 AM and 10 PM to 7 AM) run past midnight, so list it as a night shift. Cab facility is usually offered, so add it if it applies.



Key Skills

10 Skills
ERP Time Management Stakeholder Management spanish Speaking spanish writing Communication Skills ms excel Proficient in English Attention to detail Proficiency in MS Office (Excel, Word, PowerPoint)

Role Specifications

Role
Business/EDP Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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