Project Manager – Customer Reservation Services

Location: Mumbai

Experience: 8–10 Years
Band: BPO 4
Salary: Up to ₹12 LPA
Work Mode: As per business requirement

Job Overview

We are hiring a skilled Project Manager to drive OTA (Online Travel Agency) integrations, hotel system migrations, and reservation operations projects. The role involves managing cross-functional project execution, coordinating with technology and business teams, monitoring revenue performance, and ensuring successful implementation of business initiatives.

The successful candidate will be responsible for maintaining project governance, tracking business performance, preparing management dashboards, and ensuring timely delivery of project objectives.

Key Responsibilities

• Lead and coordinate OTA onboarding and integration projects from initiation through go-live.

• Manage hotel system migration activities and ensure seamless integration with existing platforms.

• Collaborate with Technology, Distribution, Sales, Hotel Operations, and external partners.

• Monitor revenue performance, operational KPIs, and business metrics.

• Prepare management reports, dashboards, business review presentations, and project updates.

• Track project milestones, deliverables, dependencies, and risks.

• Identify integration issues and coordinate with relevant teams for timely resolution.

• Maintain project plans, documentation, action logs, and stakeholder communication records.

• Drive accountability among stakeholders and ensure timely completion of deliverables.

• Analyze project performance and recommend process improvements.

• Present project progress, risks, and business insights to senior leadership.

Required Skills & Competencies

• 8–10 years of experience in project management, business operations, or program coordination.

• Experience in OTA integrations, hotel onboarding, reservations, or hospitality operations preferred.

• Strong understanding of project execution, governance, and stakeholder management.

• Excellent analytical and reporting skills.

• Proficiency in MS Excel, PowerPoint, dashboards, and project management tools.

• Ability to analyze revenue trends and operational performance metrics.

• Strong communication, presentation, negotiation, and problem-solving skills.

• Ability to manage multiple projects, deadlines, and cross-functional dependencies.

Eligibility

• Strong experience in managing business and technology-related projects.

• Experience working with multiple internal and external stakeholders.

• Ability to work in a fast-paced, target-oriented environment.

Important Note: Ex-TCS employees are not eligible to apply. PAN and Date of Birth (DOB) are mandatory for profile creation.