Project Manager – Reservations

Location: Mumbai
Experience: 8–10 Years
Band: BPO 4
Salary: Up to ₹12 LPA

Role Overview

We are looking for a highly organized and results-driven Project Manager – Reservations to manage system migrations, hotel onboarding, OTA integrations, and cross-functional project execution. The candidate will coordinate with Technology, Distribution, Sales, and Hotel Operations teams to ensure timely project delivery.

The role involves tracking revenue and performance metrics, managing project milestones, preparing leadership-level reports, and ensuring smooth coordination among internal and external stakeholders.

Key Responsibilities

• Manage end-to-end system migration activities, ensuring smooth transitions with minimal business disruption.

• Coordinate new hotel onboarding with Technology, Distribution, Sales, and Hotel Operations teams.

• Oversee OTA onboarding and integration activities, ensuring accurate setup and timely go-live.

• Monitor revenue performance and key business metrics, identifying trends, risks, and opportunities.

• Prepare business reports, dashboards, trackers, and leadership presentations.

• Act as a key liaison between Technology, Distribution, Sales, Hotel Operations, and other stakeholders.

• Track project milestones, identify potential delays, and provide regular progress updates.

• Maintain project documentation, action logs, trackers, and status reports.

• Follow up with internal and external stakeholders to ensure timely closure of pending activities.

• Identify operational gaps and recommend process improvement solutions.

Required Skills and Competencies

• Project Management and Execution

• System Migration Management

• Hotel Onboarding

• OTA Onboarding and Integration

• Stakeholder Management

• Cross-functional Team Coordination

• Revenue and Performance Tracking

• Business Reporting and Dashboard Preparation

• Project Documentation and Tracking

• Risk Identification and Problem Solving

• Process Improvement

• Analytical and Decision-Making Skills

• Communication and Presentation Skills

• Time Management and Multitasking

Preferred Knowledge

• Working knowledge of hotel reservation systems.

• Understanding of OTA platforms and distribution channels.

• Exposure to hospitality operations and hotel onboarding processes.

Important Note

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.