PTP Helpdesk Specialist
Gratitude IncPTP Helpdesk Specialist
Job Description
Key Skills
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PTP Helpdesk Specialist
Location: Kolkata
Experience: 4–6 Years
Job Summary
The PTP Helpdesk Specialist will handle vendor and internal queries related to the Accounts Payable function. The role involves managing helpdesk tickets, supporting AP processing teams, resolving invoice and payment-related queries, maintaining SLA timelines, and ensuring effective stakeholder communication.
Key Responsibilities
Act as the first point of contact for vendor and internal AP queries.
Log, track, and resolve queries through helpdesk/ticketing systems.
Ensure queries are resolved within defined SLA timelines.
Support invoice processing, validation, and posting activities.
Handle invoice status, payment queries, vendor reconciliations, and escalations.
Coordinate with AP teams to resolve discrepancies and blocked invoices.
Communicate with vendors through email and phone regarding invoice and payment issues.
Coordinate with Procurement, Finance, and Treasury teams.
Maintain compliance with company policies, controls, and audit requirements.
Support month-end AP activities.
Identify process gaps and recommend improvements.
Required Skills
Accounts Payable
Procure to Pay (P2P)
PTP Helpdesk
Invoice Processing
Vendor Reconciliation
Payment Processing
Query Management
SAP
JD Edwards
Advanced MS Excel
VLOOKUP
XLOOKUP
SUMIFS
COUNTIFS
Pivot Tables
Reporting & Compliance
SLA Management
Stakeholder Management
Analytical Skills
Communication Skills
Additional Requirements
4–6 years of total P2P experience.
Minimum 2+ years of relevant SME experience in similar processes.
Excellent English communication skills.
Expert-level knowledge of SAP or JD Edwards preferred.
Strong Excel and reporting skills.
Comfortable working in ANZ shift starting at 2–3 AM IST.
5 days Work From Office is mandatory.
Positive attitude and strong accountability.
Eligibility: Ex-TCS employees are not eligible to apply.
Profile Creation: PAN and DOB are required.
Role
Finance Executive
Timings
Night Shift (Permanent)
Industry
Accounting / Finance
Work Mode
Work from office
Process
Non-Voice
Functional Area
Accounting / Tax / Company Secretary / Audit
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