Technical Support Executive-Chennai or Indore
Gratitude IncTechnical Support Executive-Chennai or Indore
Job Description
Key Skills
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TSR / Agent – Tech Support
Job Location: Chennai
Experience: 6 Months to 2 Years
Notice Period: Up to 30 Days Only
Certification: Google Workspace Administrator Certification – Mandatory Before Go Live
Job Summary
We are hiring for the role of TSR / Agent – Tech Support in Chennai. The candidate will be responsible for providing technical support to customers through phone, email, and chat. The role involves diagnosing and resolving technical issues, managing support cases, following troubleshooting procedures, and ensuring high-quality customer service.
Key Responsibilities
Handle customer support queries through phone, email, and chat.
Diagnose, troubleshoot, resolve, and track customer technical issues.
Maintain response and resolution timelines as defined by Service Level Objectives (SLOs).
Ensure high customer satisfaction and adherence to quality standards.
Use the existing knowledge base to provide customer-facing root cause assessments.
Deliver effective technical support and timely issue resolution.
Follow standard operating procedures and established support processes.
Manage cases throughout the complete support lifecycle.
Mandatory Skills
Strong verbal and written communication skills.
Good typing speed of 60–80 WPM.
Troubleshooting experience in diagnosing and resolving complex technical issues using SOP documents.
Familiarity with support methodologies and case lifecycles.
Strong analytical and problem-solving skills.
Knowledge of any ticketing tool.
Basic knowledge of ITIL.
Good to Have
6+ months of experience in Infrastructure, Storage, or Service Desk.
Hands-on experience with Google Workspace products, including:
Gmail
Google Calendar
Google Meet
Google Drive
Google Docs
Google Sheets
Google Slides
Gemini
NotebookLM
Google Keep
Google Sites
Google Forms
AppSheet
Google Workspace Administrator Certification.
Preferred Candidate Profile
6 months to 2 years of relevant experience in technical support or service desk operations.
Comfortable providing customer-facing technical support across multiple channels.
Strong issue analysis and resolution capabilities.
Ability to work in an SLA-driven support environment.
Willingness to complete the required Google Workspace Administrator Certification before Go Live.
Important
- Ex-TCS employees are not eligible to apply.
- PAN and Date of Birth (DOB) are mandatory for profile creation.
Role
Helpdesk Support
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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