Purchase Order Processing Lead
Gratitude IncPurchase Order Processing Lead
Job Description
Key Skills
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Purchase Order Processing Lead
Location: Kolkata
Experience: 5–11 Years
Salary: ₹11–17 LPA
Band: BPO 4/5
Job Summary
We are seeking an experienced Purchase Order Processing Lead to manage end-to-end Purchase-to-Pay (P2P) operations, ensuring accurate, compliant, and timely purchase order processing. The role involves leading a team, driving process improvements, managing stakeholder relationships, and ensuring adherence to service levels and procurement controls.
Key Responsibilities
Team & Operations Management
Lead and manage the Purchase Order Processing team.
Ensure timely and accurate PO creation, modification, and closure in accordance with SLAs.
Monitor productivity, quality, and operational performance metrics.
Drive operational excellence and continuous improvement initiatives.
Process Governance & Compliance
Own and govern Purchase-to-Pay (P2P) processes.
Establish and maintain SOPs, process controls, and compliance frameworks.
Support internal and external audits and ensure adherence to procurement policies.
Ensure process compliance and risk mitigation across operations.
Stakeholder & Client Management
Act as the primary point of contact for clients and business stakeholders.
Handle escalations independently and provide timely resolutions.
Collaborate with Procurement, Finance, Accounts Payable, and Business teams to ensure smooth operations.
Conduct stakeholder discussions and escalation management calls.
Process Improvement
Perform Root Cause Analysis (RCA) for recurring issues and process exceptions.
Implement corrective and preventive actions to improve process performance.
Drive automation, standardization, and optimization initiatives to enhance efficiency and reduce cycle times.
Required Skills & Qualifications
5–11 years of experience in Procurement, P2P, or Purchase Order Processing.
Strong understanding of Purchase-to-Pay processes and procurement operations.
Experience working with ERP systems such as SAP or JDE.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Proficiency in MS Excel, Word, and PowerPoint.
Ability to work independently and manage multiple priorities.
Experience handling client-facing interactions and escalations.
Strong documentation and knowledge-sharing skills.
High level of accountability and ownership.
Additional Requirements
Must be comfortable working in ANZ shifts (starting around 4–5 AM).
Flexibility in working hours is required.
Five days work from office is mandatory.
Positive attitude and willingness to support business requirements.
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Questionnaire Link: https://myglit.com/lateral/cref/3701678385
Filling out the questionnaire is mandatory. Profiles without a completed questionnaire will not be considered for further processing.
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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