Reservations – Team Member
98 Views
6 days ago
Experience
1–5 Year(s)
₹
Salary
₹ 20 – 58.33 Thousand
p.m
Location
Mumbai
26 candidate(s) already applied
Job Description
We're Hiring | Customer Support / Operations Executive
Location: Mumbai
Experience: 1–5 Years
Salary: Up to ₹7 LPA
Key Responsibilities:
- Handle inbound customer calls and resolve queries.
- Meet project SLAs and performance targets.
- Coordinate with Sales, Accounts, lodges, and internal/external customers.
- Update daily trackers and internal reports.
- Support team members, improve productivity, and maintain healthy team dynamics.
Required Skills:
- Excellent verbal and written communication.
- Strong interpersonal and facilitation skills.
- Ability to manage multiple priorities and deadlines.
- Previous voice-process experience preferred.
- Flexibility to work rotational shifts, weekends, and a 24×7 schedule.
Important Notes:
- PAN and DOB are required for employee profile creation.
- Current and former TCS/Tata employees are not eligible.
Apply Now: Complete the questionnaire using the link below.
Questionnaire Link: https://myglit.com/lateral/cref/c24a840d8c
Interested candidates, apply now and take the next step in your career!
Key Skills
20 Skills
Accounts
Conflict Resolution
CRM (Customer relationship Management)
Customer Service
Multitasking
Problem Solving
Reporting
Teamwork
Time Management
Stakeholder Management
BPO Voice Process
Facilitation Skills
Data Entry
customer support
Inbound Calling
Strong communication and interpersonal skills
Adaptability
Strong written and verbal communication- English
Time Management, Productivity & Shift Readiness (24×7)
Team Management, SLA Management
Role Specifications
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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