Senior Executive – Claims Processing

We're Hiring: Senior Executive – Claims Processing

Location: Mumbai
Experience: 5–10 Years (5–6 years relevant experience)
Salary: Up to ₹9 LPA
Band: BPO 3

Qualification: Graduate; HR specialization preferred.

Role & Responsibilities:

• Process and adjudicate India and global employee benefits claims.
• Handle gym, vaccination, wellness, school reimbursement and salary advance claims.
• Validate documents, resolve discrepancies and ensure policy compliance.
• Manage SLAs, KPIs and service quality.
• Coordinate with global stakeholders, vendors and claimants.
• Identify process improvements and ensure timely delivery.

Key Skills Required:

• Mandatory Italian language proficiency (written and verbal).
• 5–6 years of hands-on claims processing experience.
• Strong documentation validation and analytical skills.
• Excellent English communication and stakeholder management.
• Knowledge of Workday, Darwin and ServiceNow (SNOW) is an advantage.

Work Conditions:

• Work from Office – Mumbai (No WFH)
• Shifts based on global region coverage; flexibility for extended hours required.

Important: Ex-TCS employees are not eligible. PAN and DOB are mandatory for profile creation.

Interested candidates, complete the questionnaire here:  https://myglit.com/lateral/cref/9d73733f83