Senior Executive – HRO Benefits & Claims Processing (Italian Language)

• Process and adjudicate domestic and international claims, including gym, vaccination, wellness, school reimbursement, and salary advance claims.

• Validate claim documents, identify discrepancies, and resolve cases within defined timelines.

• Coordinate with global stakeholders, vendors, internal teams, and claimants.

• Meet SLA and KPI targets while maintaining accuracy and quality.

• Ensure compliance with company policies and applicable regional regulations.

• Identify opportunities for process improvement and operational efficiency.

Eligibility Criteria:

• Graduate; specialization in Human Resources preferred.

• 5–6 years of hands-on experience in claims processing and adjudication.

• Proficiency in Italian, both written and spoken.

• Strong knowledge of benefits, reimbursements, advances, and documentation validation.

• Excellent English communication, analytical, and stakeholder management skills.

• Knowledge of Darwin, Workday, and ServiceNow (SNOW) is an advantage.

Work Conditions:

• Work from office in Mumbai; work from home is not available.

• Shifts may vary according to global coverage requirements, including 24/7 operations.

• Flexibility to work extended hours when required.

Important: Ex-TCS employees are not eligible. PAN and Date of Birth are mandatory for candidate profile creation.