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GRATITUDE INC
APAC · AFRICA · U.S.A

Senior Playout Operator_Media Playout

5 Views 4 hours ago
Experience 1–5 Year(s)
₹
Salary Confidential
Location Bangalore
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Job Description

Senior Playout Operator

Location: Bangalore
Experience: 1–5 Years (as per job details)

Job Description

We are looking for a Senior Playout Operator to join the Inetsat Playout team. The role involves validating and loading linear TV playlists and media materials into the transmission platform, ensuring accurate and timely broadcast delivery.

The candidate will be responsible for monitoring playout operations, identifying and escalating missing or incorrect materials, managing scheduling issues, maintaining accurate operational logs, tracking SLA performance, and supporting process improvements.

Key Responsibilities

  • Validate TV playlists and media materials, identifying and resolving discrepancies.

  • Ensure accurate and timely loading of playlists and content into the transmission platform.

  • Monitor playout operations and escalate missing materials or scheduling issues.

  • Maintain operational logs and report SLA status.

  • Manage insertion of secondary elements and configuration of new channels/services.

  • Review daily team performance and provide operational feedback.

  • Supervise team activities and ensure process compliance.

  • Drive process improvement projects and measure their effectiveness.

  • Provide management support in the absence of the Playout Manager.

  • Coordinate with internal teams and external broadcast partners.

Required Qualifications & Skills

  • Practical experience in broadcast playout operations.

  • Knowledge of media formats, audio formats, and media transport methods.

  • Strong logical problem-solving and technical aptitude.

  • Excellent communication and stakeholder management skills.

  • Experience preparing operational guides and formal announcements.

  • Knowledge of monitoring and performance tools such as HP OpenView, Nagios, Catchpoint, Datadog, New Relic, or AppDynamics.

  • Understanding of modern technical concepts and engineering practices.

  • Ability to lead teams and drive process improvements.

  • Associate degree or equivalent practical experience.

Additional Information

  • Ex-TCS employees are not eligible to apply.

  • PAN and Date of Birth (DOB) are mandatory for profile creation.

Key Skills

9 Skills
Quality assurance Stakeholder Management Troubleshooting Social media management Process Improvement Incident Management Performance Monitoring Team Management, SLA Management Broadcast playout operations

Role Specifications

Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
Media / Dotcom / Entertainment
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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