Senior Playout Operator | Media Playout

Location: Bangalore

Experience: 7+ Years (Relevant Broadcast Playout Experience)
Band: BPO 1/2/3
Work Mode: Work From Office
Shift: As per business requirements

Job Overview

We are looking for an experienced Senior Broadcast Playout Operations Specialist to manage and oversee daily media playout operations within the Inetsat Playout team. The role involves validating and loading linear TV playlists and media materials into the transmission platform, ensuring timely and accurate broadcast delivery.

The candidate will act as the primary point of contact for playout delivery, manage operational escalations, supervise team activities, monitor SLA performance, and drive continuous process improvement initiatives. The role also requires providing operational and management support in the absence of the Playout Manager.

Key Responsibilities

• Validate and load linear TV playlists and media materials into the transmission platform, ensuring accuracy and timely delivery for broadcast.

• Identify, investigate, and resolve missing, incorrect, or incomplete media materials and scheduling issues.

• Act as the primary liaison for playout delivery and coordinate with internal teams and external broadcast partners.

• Monitor daily playout operations, maintain accurate operational logs, and report SLA performance.

• Manage the insertion of secondary broadcast elements and configuration of new channels and services.

• Review the daily performance and quality of the Playout Operations team.

• Supervise team members, provide operational guidance, and ensure adherence to established processes.

• Prepare and share accurate operational reports, performance updates, and recommendations with senior management and broadcast partners.

• Identify operational gaps and implement necessary process changes to improve service delivery.

• Prioritise, lead, and deliver process improvement projects while measuring their business value and impact.

• Provide management and operational support in the absence of the Playout Manager.

• Promote innovation, technical excellence, and continuous improvement across playout operations.

Mandatory Skills & Qualifications

• Minimum 7 years of practical experience in Broadcast Playout Operations.

• Strong understanding of linear TV broadcasting, playlist validation, and media transmission workflows.

• Knowledge of media formats, audio formats, and media transport methods.

• Experience in supervising teams and reviewing operational performance.

• Strong technical aptitude and logical problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to manage internal and external stakeholders effectively.

• Experience in preparing operational documentation, process guides, and formal announcements.

• Understanding of modern technical concepts and engineering practices.

• Knowledge of monitoring and performance management tools such as:

  • HP OpenView

  • Nagios

  • Catchpoint

  • Datadog

  • New Relic

  • AppDynamics

Good to Have

• Associate degree or equivalent relevant professional experience.

• Experience in broadcast engineering, media transmission, or television operations.

• Knowledge of SLA management, operational governance, and process improvement methodologies.

• Ability to lead improvement initiatives and deliver measurable business outcomes.

Key Competencies

• Team Leadership & Supervision

• Broadcast Playout Operations

• Technical Troubleshooting

• Stakeholder Management

• SLA & Performance Monitoring

• Process Improvement

• Analytical Thinking

• Ownership & Accountability

Important Eligibility Criteria

• Previous TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

Interested candidates with strong experience in broadcast playout operations, linear TV transmission, team supervision, and operational process improvement are encouraged to apply.