Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Senior Process Associate – Master Data Management (HR Operations)

13 Views 9 hours ago
Experience 3–7 Year(s)
₹
Salary Confidential
Location Chennai, Bengaluru, Hyderabad
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Job Description

Job Title : Senior Process Associate – Master Data Management (HR Operations)

Job Summary

We are hiring a Senior Process Associate – Master Data Management to support HR Operations, Employee Data Management, Payroll Operations, and HRIS administration. The ideal candidate will have experience maintaining employee records, processing employee lifecycle transactions, performing data reconciliation, and ensuring accurate employee information across HR, payroll, timekeeping, and benefits systems.

The role involves working with cross-functional teams, including HR, Payroll, Benefits, and IT, to maintain data integrity, resolve system discrepancies, and ensure compliance with organizational policies and applicable labor regulations.


Location: Chennai, Tamil Nadu
Experience: 3–5 Years

Key Responsibilities

  1. Employee Master Data Management: Process employee data changes involving cost centers, compensation, pay rates, union codes, office locations, supervisors, job titles, promotions, transfers, and primary job assignments.

  2. Employee Lifecycle Administration: Process and validate new hires, promotions, leave of absence (LOA), return from leave, employee terminations, reactivations, status changes, subcontractor records, and personnel action requests.

  3. Data Reconciliation and Reporting: Analyze data discrepancies between ADX, WinTeam, and LISA systems, prepare fallout reports, perform manual corrections, and reconcile HR, payroll, and benefits data.

  4. Compliance, Audits, and Data Validation: Conduct pay rate and job data audits, anniversary bonus reviews, and checks on benefits-related changes to ensure accuracy and compliance with applicable policies and union agreements.

  5. Employee Data Maintenance and Coordination: Update employee contact details, addresses, banking and direct deposit information, and Social Insurance Numbers (SIN). Raise IT service tickets and coordinate with HR, Payroll, Benefits, and IT teams to resolve data and system issues.

Required Skills

  • HR Operations and Employee Master Data Management

  • HRIS, Payroll, and Timekeeping Systems

  • Employee Lifecycle Management

  • Data Reconciliation, Data Validation, and Reporting

  • HR Data Accuracy, Compliance, and Audit Support

Required Qualifications

  • 3–5 years of relevant experience in HR Operations, HR Master Data Management, Payroll Operations, or Order Management.

  • Practical experience maintaining employee records and processing employee lifecycle transactions.

  • Familiarity with HRIS, payroll, and timekeeping platforms such as ADX, WinTeam, LISA, or similar systems.

  • Strong analytical skills and the ability to investigate and resolve data discrepancies.

  • Good attention to detail, data accuracy, and process compliance.

Preferred Education: Bachelor's degree in Human Resources, Business Administration, Commerce, or a related discipline.

Important Eligibility Criteria

  • Former TCS employees are not eligible to apply.

  • PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

Key Skills

4 Skills
Payroll skills HRIS HR operations Master data management

Role Specifications

Role
Human Resources Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Human Resources

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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