Senior Quality Manager
Gratitude IncSenior Quality Manager
Job Description
Key Skills
10 candidate(s) have already applied for this Job. Apply now
Experience: Overall, 12 years+ in operations with min. 3years+ as a black belt managing large / multiple payer accounts.
Band: BPO 7/8
Job ID: 407439
**RESPONSIBILITY**
1. Driving high performing teams
2. Analyzing &; reporting key contractual metrices
3. Leading monthly / quarterly business reviews with the customer
4. Assisting the solutioning team with domain insights / Creating solutions for businesses
5. Business Acumen &; results driven execution
**REQUIRED TECHNICAL SKILLS**
+ Six Sigma Black Belt certification from an industry leading institute / program.
**MUST HAVE**
+ Deep domain knowledge on US healthcare Payer functions
+ Lead, mentor, and execute Lean Six Sigma Black Belt projects focused on cost reduction, productivity improvement, and quality enhancement.
+ Use DMAIC / DMADV frameworks, statistical tools, and root cause analysis to solve complex business problems.
+ Partner with cross functional teams to identify improvement opportunities and develop project charters.
+ 3+ years of experience in process improvement, operations excellence, or quality management.
+ Strong knowledge of Lean tools (VSM, 5S, Kaizen, SMED, Kanban, etc.).
+ Deep understanding of Automation, AI, industry leading technology & its implementation. Exposure to digital transformation, automation, or analytics driven improvement.
**GOOD TO HAVE**
+ Soft Skills & Leadership Strengths
*PAN and DOB are required for profile creation*
Role
Quality Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Data specialist
Gratitude Inc5 - 8 Year(s)
30 - 80 Thousand p.m
Hyderabad, India
Workforce Manager WFM
Gratitude Inc3 - 10 Year(s)
Confidential
Chennai, India
1 - 8 Year(s)
70 - 100 Thousand p.m
Bengaluru, India
Customer Service Executive in a leading BPO
Gratitude Inc1 - 10 Year(s)
50 - 75 Thousand p.m
Pune, India
URGENT!! -Team Lead Hyderabad
Gratitude Inc1 - 3 Year(s)
10 - 15 Thousand p.m
Hyderabad, India
1 - 9 Year(s)
40 - 55 Thousand p.m
Mumbai, India
1 - 8 Year(s)
70 - 100 Thousand p.m
Bengaluru, India
2 - 10 Year(s)
150 - 200 Thousand p.m
Bengaluru, India
HR RECRUITER (IT & NON-IT) MALE | REMOTE
Gratitude Inc0 - 1 Year(s)
10 - 15 Thousand p.m
Delhi, India
1 - 9 Year(s)
40 - 55 Thousand p.m
Pune, India