Shift Manager – Global Freight Forwarding Operations
Gratitude IncShift Manager – Global Freight Forwarding Operations
Job Description
Key Skills
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Job Title: Shift Manager – Global Freight Forwarding Operations
Location: Mumbai (On-site only)
Experience: 4–8 years
Salary: ₹11 – 16 LPA
We are a leading international freight forwarding company looking for an experienced and hands-on Shift Manager to lead one of our high-volume operational shifts (Export / Booking / Import) in Mumbai.
This is a critical leadership role in a fast-paced, 24/7 global logistics environment where you will directly manage a team of 10–20 executives, drive operational excellence, ensure profitability per shipment, and maintain the highest standards of service delivery across ocean (FCL/LCL) and air freight.
Key Responsibilities
- End-to-end shift management for sea and/or air freight shipments
- Team handling, performance monitoring, scheduling, training & coaching
- Shipment coordination, documentation, customs compliance, vendor management & issue resolution
- First point of escalation for operational challenges
- Driving KPIs – on-time performance, documentation accuracy, customer satisfaction
- Monitoring revenue per job, cost control, invoicing accuracy & profitability
- Ensuring data integrity in internal systems (BO, CRM platforms like Salesforce, etc.)
Must-Have Requirements
- 4+ years of core operations experience in freight forwarding/logistics (ocean and/or air)
- Minimum 2 years in a supervisory / team leader / shift-in-charge role within freight forwarding or shipping lines
- Hands-on experience in shipment coordination, vendor communication, documentation & issue resolution
- Previously managed a team size of 10–20 members
- Excellent English communication (spoken & written)
- Graduation is mandatory
- Currently based in Mumbai and able to join within 30–45 days
If you thrive under pressure, love leading teams in global logistics, and have a strong track record in freight forwarding operations, we want to hear from you!
Role
Shift Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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