Team Lead – Employee Benefits

Gratitude Inc

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3 days ago

Team Lead – Employee Benefits

6-10 Year(s)

₹ 58.33 - ₹ 1 Lacs p.m

Pune

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Job Description

Key Skills

Customer Service Problem Solving SAP Trend Analysis Performance Management outlook Process Improvement claims ms excel team leadership Experience of preparing process documentation Good exposure in to escalation management People Management & Team Leadership Capability(Staffing, Engagement, Succession MIS Reporting, Data Analysis & Business Presentation Skills (Excel, PPT SLA / KPI Management Team Management, SLA Management Employee benefit Employee Travel Claims Processing, Reimbursement for India Market

15 candidate(s) have already applied for this Job. Apply now

Hiring: Team Lead – Employee Benefits | Pune

Experience: 6–10 Years
CTC: Up to ₹12 LPA
Band: BPO 3/4

Key Responsibilities:
• Review travel/employee benefit claims for accuracy & completeness
• Lead and monitor team performance
• Act as SPOC for stakeholders and manage escalations
• Analyze claims, identify trends, fraud risks & improvement areas
• Track SLAs & KPIs and publish performance reports
• Maintain process documentation & drive cross-skilling

Requirements:
• 6–10 years of experience in claim reimbursements, especially travel claims
• Commerce Graduate
• Strong communication, analytical & problem-solving skills
• Customer-centric and collaborative approach
• Ability to work under pressure and meet timelines
• Proficiency in MS Excel, Outlook & SAP

Ex-TCS employees are not eligible.

Apply here: https://myglit.com/lateral/cref/256219c60e
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Role

Team Leader

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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