Spanish Bilingual Customer Service Representative | Gurgaon

**Role/Skill: Team Member- Spanish**

Language Required: Spanish

Location: Gurgaon

Experience: 1-3 Years

Band: BPO 1/2



JOB REQUIREMENT:

100% WFO and 24x7 shifts including night shifts applicable by default.

Excellent verbal and written Spanish language along with English skills.

Prior International voice experience –B2B/B2C Collections.

Calling for payment on overdue invoices for buckets in scope

Doing maintenance on the account

Handling accounts / payment queries from accounts payable team

Interaction with other teams - billing, originations etc.

Payment application

Handling disputes and resolution

Invoice reconciliation - Credit rebills, Invoice splitting, PO change, Adjustments as per scope.

Basic Excel based reporting and analysis on assigned inventory

Daily task list wrt regular TCS activities



PAN and DOB are required for profile creation**