Job Title: Spanish Customer Service

Location: TCS Chennai / Mumbai / Bangalore
Experience: 3–6 Years
Band: BPO 3
Job ID: 405137
Language Requirement: B2 Spanish
Education: Graduation is compulsory

Job Overview

We are hiring candidates with strong Spanish language proficiency to support customer service and finance-related operations. The role involves handling emails and queries in Spanish and English, coordinating with Spanish-speaking clients, supporting invoice-related activities, and resolving purchase order issues.

For the Mumbai location, candidates are required to have strong Spanish and English communication skills. Finance or accounting knowledge is not mandatory.

Key Responsibilities

• Handle incoming emails and queries in Spanish and English.

• Support invoice-related activities and obtain required approvals.

• Coordinate with Spanish-speaking clients and business stakeholders.

• Support AP, AR, and R2R teams during migration and operational activities where applicable.

• Examine and resolve purchase order-related issues by coordinating with relevant stakeholders.

• Translate, interpret, and respond to queries from Spanish-speaking clients.

• Provide clear and professional customer support in both Spanish and English.

• Coordinate with internal teams to resolve queries, obtain approvals, and ensure timely issue resolution.

• Maintain accurate documentation and communication related to assigned processes.

Required Skills

• B2 level Spanish proficiency is mandatory.

• Strong written and verbal Spanish communication skills.

• Good written and verbal English communication skills.

• Ability to translate, interpret, and handle inquiries from Spanish-speaking clients.

• Good MS Office skills.

• Strong coordination, communication, and problem-solving skills.

Finance Knowledge – Preferred, Not Mandatory

Candidates with a finance/accounting background will be preferred for Chennai and Bangalore roles, but AR and R2R experience is not mandatory.

Knowledge of the following is an advantage:

• Accounts Payable (AP)

• Accounts Receivable (AR)

• Record to Report (R2R)

• General Ledger

• Journal Entries

• Reconciliation

• Fixed Assets

• Oracle

Preferred Candidate Profile

• Strong Spanish communication and comprehension skills.

• Comfortable handling Spanish-language emails, documentation, and client queries.

• Able to communicate effectively in both Spanish and English.

• Good stakeholder coordination and issue-resolution skills.

• Prior finance/accounting process experience is an advantage but not mandatory.

• Candidates should be comfortable working from the required location.

Mandatory Screening Criteria

• B2 Spanish language proficiency is mandatory.

• Graduation is compulsory.

• The word “Spanish” must be explicitly mentioned on the candidate's CV.

• Reject candidates who are current or former TCS / Tata employees.

• For candidates not currently based in Bangalore or Chennai, confirm willingness to relocate, particularly to Bangalore, due to the urgent requirement.

• Mumbai: Finance knowledge/experience is not required; strong Spanish and English communication is the primary requirement.

Location-Specific Requirement

Bangalore: Spanish + English proficiency; finance knowledge preferred. Relocation candidates can be considered.

Chennai: Spanish + English proficiency; finance/accounting exposure preferred.

Mumbai: Strong Spanish and English communication is the primary requirement. Finance knowledge is not required.