Sr. Process Associate – Master Data Management (ETP)

Location: Chennai
Experience: 3–5 Years
Band: BPO 2
Salary: Up to ₹7 LPA
Work Mode: As per company requirements
Domain: HR Operations / Employee Master Data Management

Job Summary

We are looking for an experienced professional for the role of Senior Process Associate – Master Data Management (ETP). The candidate will be responsible for maintaining accurate employee master data across HR, payroll, timekeeping, and benefits systems. The role requires expertise in HR operations, employee lifecycle transactions, data reconciliation, reporting, and compliance.

The ideal candidate should have hands-on experience with HRIS, payroll, or timekeeping systems and the ability to collaborate with Payroll, Benefits, HR Business Partners, and IT teams to ensure data accuracy and smooth employee lifecycle management.

Key Responsibilities

1. Employee Master Data Management

• Process employee data changes, including cost centre, compensation, pay rate, union code, office location, supervisor, and job title updates.

• Manage promotions, transfers, demotions, job changes, and primary job number updates.

• Ensure accurate and timely updates to employee records across HR systems.

2. Employee Lifecycle Management

• Process new hires, employee reactivations, terminations, and status changes.

• Manage Leave of Absence (LOA) and return-from-leave transactions.

• Validate promotion records, subcontractor information, and employee action requests.

3. Data Reconciliation and Reporting

• Prepare and analyze data fallout reports between ADX, WinTeam, and LISA systems.

• Identify discrepancies and perform manual corrections to maintain data integrity.

• Reconcile HR, payroll, timekeeping, and benefits data to prevent downstream processing issues.

4. Compliance and Data Audits

• Conduct pay rate, job data, anniversary bonus, and employee record reviews.

• Ensure benefits-impacting changes, particularly union code updates, are communicated to the Benefits team.

• Maintain compliance with applicable labour laws, union agreements, and internal policies.

5. Employee Information Maintenance

• Process changes to employee addresses, email addresses, phone numbers, and banking details.

• Validate employee identification and Social Insurance Number (SIN) updates where applicable.

• Maintain the confidentiality and accuracy of sensitive employee information.

6. IT and Cross-Functional Coordination

• Raise and track IT service tickets related to employee data and system access.

• Coordinate with Payroll, Benefits, HR Business Partners, and IT teams to resolve data-related issues.

• Follow established standard operating procedures (SOPs) and meet service-level agreements (SLAs).

Mandatory Skills and Requirements

• 3–5 years of experience in HR Operations, Payroll Operations, Master Data Management, or Order Management.

• Strong understanding of employee master data management and employee lifecycle processes.

• Experience with HRIS, payroll, and timekeeping systems.

• Knowledge of ADX, WinTeam, LISA, or similar platforms.

• Strong data reconciliation, validation, and reporting skills.

• Understanding of payroll inputs, employee compensation changes, and benefits-related data.

• Excellent attention to detail, analytical thinking, and problem-solving abilities.

• Ability to manage multiple requests, meet deadlines, and maintain data confidentiality.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, Commerce, or a related discipline.

• Experience with HR data audits, system integrations, data fallout analysis, and IT ticketing tools.

• Experience coordinating with global or cross-functional teams.

Important Information

• Salary: Up to ₹7 LPA.

• Location: Chennai.

• Experience: 3–5 years.

• Ex-TCS employees are not eligible.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

Interested candidates can share their updated resumes along with their total experience, relevant HR master data experience, current CTC, expected CTC, notice period, and current location.