Supply Chain Planning & Scheduling Associate
Gratitude IncSupply Chain Planning & Scheduling Associate
Job Description
Key Skills
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Customer Service Associate – International Voice
Location: Mumbai
Experience: 1–3 Years
Hiring Grade: BPOZ / BPO1 / BPO2
Salary: Up to ₹7 LPA CTC
Process: International Voice – Banking & Cards (US & Australia) / Telecom Activation – International Voice
Job Codes: Pune Voice – 410446 | US Voice Mumbai – 412679
Job Overview
We are hiring Customer Service Associates for an International Voice process supporting customers across Banking & Cards and Telecom Activation. The role requires strong English communication, customer-service skills, problem-solving ability, and the flexibility to work rotational shifts.
Eligibility & Experience
Graduate with 1–3 years of relevant international customer service experience in a BPS/BPO environment.
Telecom industry experience is preferred.
Understanding of Australian and New Zealand culture and customer expectations is desirable.
Proficiency in Microsoft Windows and basic computer applications.
Strong and accurate data-entry skills.
Willingness to work rotational shifts, weekends, and voluntary overtime based on business requirements.
Key Responsibilities
Handle inbound customer calls efficiently throughout the telecom activation process.
Communicate effectively with customers, field technicians, and internal business teams.
Understand customer concerns through active listening and effective questioning.
Provide timely and accurate solutions while aiming for First Call Resolution (FCR).
Handle customer complaints and escalations professionally.
Identify vulnerable customers and take appropriate action or escalate concerns when required.
Collaborate with relevant stakeholders to resolve complaints and track escalations through closure.
Maintain a customer-centric approach and contribute to improving customer experience.
Remain calm and professional while handling difficult customers and high-pressure situations.
Ensure compliance with applicable legal, regulatory, and process requirements.
Work collaboratively with team members and contribute to overall team performance.
Must-Have Competencies
Excellent verbal and written English communication.
Strong customer-service orientation.
Ownership and accountability.
Active listening and problem-solving skills.
Ability to manage challenging customer interactions.
Strong customer handling and conflict-resolution skills.
Good-to-Have Competencies
Business acumen.
Telecom domain knowledge.
Understanding of the Australian and New Zealand (ANZ) market and culture.
International customer-service experience.
Shift & Work Requirements
Rotational shifts, including night shifts.
Weekend working as per business requirements.
Voluntary overtime may be required based on business needs.
Eligibility
Salary: Up to ₹7 LPA CTC for eligible BPO2 candidates.
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth are required for profile creation.
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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