Support Solutions Agent (Australian Voice & Blended Process)
Gratitude IncSupport Solutions Agent (Australian Voice & Blended Process)
Job Description
Key Skills
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The Support Solutions Agent will ensure a seamless customer experience in a blended process, using Australian voice expertise to resolve service issues and inquiries.
Key Responsibilities:
- Handle customer interactions via multiple communication channels.
- Resolve account discrepancies and escalate unresolved issues.
- Provide insights into self-help tools and additional services.
Qualifications:
- Bachelor’s degree with 0-2 years in customer service.
- High proficiency in Australian voice etiquette and blended tools.
Role
Customer Service Executive
Timings
Australian Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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