NOW HIRING! | TCS – TECHNICAL SUPPORT EXECUTIVE (TSR)

Company: Tata Consultancy Services (TCS)

Position: TSR / Agent – Technical Support

Locations: Chennai & Indore, India

Job IDs:

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• Chennai: 438653
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• Indore: 438652
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Grade: BPOS 1 / 2 / 3

Experience: 6 Months – 2 Years

Notice Period: Up to 30 Days Only

Certification: Google Workspace Administrator Certification (Mandatory Before Go-Live)

Job Summary

TCS is hiring Technical Support Executives to provide customer-facing technical assistance through phone, email, and chat. Candidates will be responsible for troubleshooting technical issues, managing support tickets, and ensuring high customer satisfaction while meeting service-level targets.

Qualifications & Requirements

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• 6 months to 2 years of relevant technical support or service desk experience.
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• Good verbal and written communication skills.
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• Typing speed of 60–80 WPM.
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• Hands-on troubleshooting and issue-resolution experience.
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• Experience using SOP documents for diagnosing technical issues.
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• Familiarity with ticketing tools and case management.
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• Basic knowledge of ITIL concepts.
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• Ability to work in an SLA-driven environment.
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• Must obtain the Google Workspace Administrator Certification before going live.
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Key Responsibilities

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• Handle customer queries through phone, email, and chat.
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• Diagnose, troubleshoot, resolve, and track technical issues.
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• Ensure timely responses and resolutions in accordance with SLOs.
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• Maintain high customer satisfaction and meet quality standards.
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• Use knowledge base articles to identify root causes and provide solutions.
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• Deliver effective technical support and ensure proper case documentation.
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• Follow established troubleshooting procedures and support processes.
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Technical Knowledge Required

Hands-on knowledge of Google Workspace products, including:

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• Gmail
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• Google Calendar
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• Google Meet
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• Google Drive
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• Google Docs, Sheets & Slides
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• Gemini App
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• NotebookLM
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• Google Keep
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• Google Sites
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• Google Forms
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• AppSheet
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Good to Have

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• 6+ months of experience in Infrastructure, Storage, or Service Desk.
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• Previous experience handling Google Workspace products.
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• Google Workspace Administrator Certification.
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