Team Lead - Employee Benefit | Pune osnite | Attractive benefits up to 12 LPA
Gratitude IncTeam Lead - Employee Benefit | Pune osnite | Attractive benefits up to 12 LPA
Job Description
Key Skills
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Role: Team Lead - Employee Benefit
Location: Pune
Experience: 6 to 10 Years
Band: BPO 3/4
Salary: up to 12 LPA
Key Responsibilities:
• Review claims processed by the team for correctness and completeness.
• Serve as SPOC for stakeholders addressing inquiries and providing updates.
• Guide the team of processors and oversee their performance.
• Analyze claims to identify trends, detect potential frauds and areas of
Improvements.
• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLA’s & KPI’s are consistently met.
Work Experience:
~ 6 to 10 years of experience managing claim reimbursements, especially travel claims.
Skills and Qualification:
• Commerce Graduate.
• Strong Communication skills.
• Analytical and Problem solving bent of mind.
• Able to work under pressure to meet timelines.
• Able to effectively collaborate.
• Customer Centric behavior.
Technical Experience
• Experience in MS Outlook, MS Excel, SAP
Ex TCS Employees can't apply
PAN and DOB are required for profile creation
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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