Team Lead – P2P Quality

Job Description: Team Lead – P2P Quality

Location:






Pune









Experience:






7–10 Years









Band:






BPO 4/5

Role Overview

We are looking for an experienced Team Lead – P2P Quality to manage end-to-end quality control operations across Accounts Payable (AP). The ideal candidate should have strong knowledge of P2P processes, quality audits, root cause analysis, compliance, and process improvement.

Key Responsibilities

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  Lead end-to-end quality control operations across Invoice Processing, Helpdesk, Payments, Vendor Master, and Travel & Expense (T&E).
  
  
  
  
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  Ensure adherence to Critical to Quality (CTQ) parameters, SOPs, policies, and compliance requirements.
  
  
  
  
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  Conduct daily quality audits, review findings, identify gaps, and report results to internal and external stakeholders.
  
  
  
  
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  Perform Root Cause Analysis (RCA) and 5 Whys analysis, implementing corrective and preventive actions.
  
  
  
  
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  Monitor SLA, KPI, turnaround time (TAT), and accuracy targets.
  
  
  
  
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  Ensure timely and accurate completion of team deliverables and reporting.
  
  
  
  
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  Identify process gaps and drive continuous improvement initiatives.
  
  
  
  
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  Maintain quality standards and ensure compliance with internal policies and applicable regulations.
  
  
  
  
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  Demonstrate effective communication, analytical thinking, and proactive conflict resolution.
  
  
  
  

Required Skills

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  Strong knowledge of end-to-end Accounts Payable and P2P processes.
  
  
  
  
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  Experience in quality audits, RCA, 5 Whys, and corrective/preventive actions.
  
  
  
  
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  Understanding of SLA, KPI, TAT, and accuracy metrics.
  
  
  
  
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  Knowledge of SAP/ERP systems and MS Office.
  
  
  
  
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  Advanced Excel skills.
  
  
  
  
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  Strong analytical, problem-solving, communication, and stakeholder management skills.
  
  
  
  

Educational Qualification

B.Com, M.Com, or a postgraduate degree in Finance, Accounting, or a related field preferred.

Important Information

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  Eligibility:
  
  
  
  
  
  
  Ex-TCS employees are not eligible.
  
  
  
  
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  Mandatory Details:
  
  
  
  
  
  
  PAN and Date of Birth (DOB) are required for profile creation.
  
  
  
  
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  Questionnaire:
  
  
  
  
  
  
   https://myglit.com/lateral/cref/109d410ce6
  
  
  

Interested candidates are requested to complete the questionnaire as part of the application process.