Team Lead – P2P Quality

Location: Pune
Experience: 7–10 Years
Band: BPO 4/5
Process: Procure-to-Pay (P2P) / Accounts Payable Quality
Work Mode: To be confirmed

Job Overview

We are looking for an experienced Team Lead – P2P Quality to lead end-to-end quality control operations within the Procure-to-Pay (P2P) and Accounts Payable function. The ideal candidate should have a strong understanding of invoice processing, payments, vendor master management, helpdesk operations, and Travel & Expense (T&E) processes.

The candidate will be responsible for ensuring process accuracy, compliance with SOPs and policies, adherence to SLAs and KPIs, conducting quality audits, identifying process gaps, and driving continuous improvement initiatives.

Key Responsibilities

• Lead end-to-end quality control operations across Accounts Payable and P2P processes, including invoice processing, helpdesk, payments, vendor master, and T&E.

• Ensure adherence to Critical to Quality (CTQ) parameters, SOPs, internal policies, and compliance requirements.

• Conduct daily quality audits and ensure timely reporting of audit results to internal and external stakeholders.

• Review audit findings, identify quality gaps, and implement corrective and preventive actions.

• Prepare Root Cause Analysis (RCA) reports and conduct 5 Whys analysis to investigate errors and prevent recurrence.

• Monitor team deliverables to ensure timely completion, accuracy, and compliance with established standards.

• Ensure adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), turnaround time (TAT), and accuracy targets.

• Identify process inefficiencies, recommend improvements, and drive continuous quality enhancement initiatives.

• Prepare and maintain quality reports, audit dashboards, and performance metrics.

• Collaborate with operations teams and stakeholders to resolve quality issues and improve process performance.

• Demonstrate proactive conflict resolution, analytical thinking, and effective communication across all levels.

Required Skills

• Strong knowledge of end-to-end Procure-to-Pay (P2P) and Accounts Payable processes.

• Experience in quality control, quality audits, and process compliance.

• Expertise in Root Cause Analysis (RCA), 5 Whys, and corrective and preventive action planning.

• Understanding of CTQs, SOPs, SLAs, KPIs, TAT, and process accuracy metrics.

• Strong analytical, problem-solving, and reporting skills.

• Proficiency in MS Office and Advanced Excel.

• Knowledge of ERP systems such as SAP.

• Excellent verbal and written communication skills.

• Strong stakeholder management, team coordination, and conflict resolution skills.

• A proactive mindset with a focus on continuous improvement and operational excellence.

Education and Experience

• B.Com, M.Com, or a postgraduate degree in Finance or Accounting is preferred.

• Relevant experience in Accounts Payable, P2P operations, or finance process quality.

• Experience leading quality audits, monitoring performance metrics, and implementing process improvements.

• Good understanding of finance and accounting principles.

Additional Requirements

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are required for candidate profile creation.